Appeal Resolution Manager jobs in California

AgWest Farm Credit is a member-owned financial cooperative that provides financing and related services to farmers, ranchers, agribusinesses, commercial fishermen, timber producers, rural homeowners and crop insurance customers in a seven-state territory in the Western United States. AgWest is part of the 100 year-old Farm Credit System - the leading provider of credit to American agriculture.

AgWest champions the growth and advancement of agriculture, the value of rural communities, and the vital contribution our customers make to the economy and society. We serve customers in 59 locations throughout the West.

We are in search of a Manager, Credit Resolution to join our Credit Resolution department in Rocklin, California. This full-time position reports to the SVP, Credit Resolution and is accountable for ensuring operational and administrative accuracy and efficiency within Credit Resolution through effective leadership of loan support staff.

This position is eligible for a hybrid work schedule and one-time home office stipend after initial training period.

Compensation Information

The base salary range for this position is $72,000 - $124,000; bonus at target is 12% or 15% of salary, depending on experience level.

Job Requirements

• Oversee the Credit Resolution team's administrative functions to ensure filing, administrative systems, and controls are well organized throughout assigned area.
• Provide coverage when needed by performing routine support functions, including managing customer disbursements and receipts, maintaining customer records and necessary follow-ups, and monitoring and managing accounting transactions.
• Implement controls consistent with AgWest business procedures. Assist with the development of these controls.
• Ensure monthly reporting is provided in a timely manner, including delivery of monitoring and exception reporting to team leadership.
• Assist in maintaining a high degree of credit administration by monitoring and maintaining an accurate database, overseeing credit investigation, data input and credit analysis functions of Loan Specialists and maintaining a strong knowledge of the loan origination and other key systems.
• Coordinate customer requests for Credit Review Committee reconsideration of credit decisions.
• Ensure ongoing monitoring and timely follow-up of deficiency judgements.
• Represent the Credit Resolution team as the operational subject matter expert (SME) for internal projects and committees.
• As necessary, travel to branches within the organization to conduct operational assessments and assist with peer reviews.
• Human Resource Leadership
  • Provide proactive human resource leadership to promote high levels of employee engagement, customer service, teamwork and productivity
  • Promote a diverse and inclusive workplace throughout the organization
  • Ensure performance management actions are consistent across area of responsibility and aligned with organization expectations
  • Promote talent management and succession planning to ensure adequate and effective staffing through employee transitions
• Communicate and model AgWest's commitment to employee and customer engagement; actively work with assigned staff to advance stewardship and community service initiatives.
• Perform all duties and maintains all standards in accordance with organization policies, procedures, and internal controls, and ensure assigned staff follow organization policies, procedures and internal controls.
• Represent and communicate the values, purpose, and mission of the organization to employees, customers, the public, and other target audiences.

Minimum Requirements

• Bachelor's degree in business or ag related field, or equivalent combination of education and relevant experience
• Requires three to five years' relevant and progressively complex experience in commercial lending, banking or related field
• Proven ability to lead by example as an individual contributor or manager
• Ability to work independently with broad direction of objectives and expected outcomes

Preferred Requirements

• General understanding of credit related laws and regulations

Benefits Offered by AgWest

• Medical, dental, and vision insurance
• Basic term life and AD&D insurance (fully paid for by the company)
• Paid days off annually: 15 vacation*, 15 sick, 11 holidays and 3 volunteer
• 401(k) plan (6% match plus 3% employer contribution)
• Employee Assistance Program
• Wellness Program
• Jeans are welcome at work every day at AgWest!

*Vacation accrual rates increase with tenure.

Details about insurance and retirement benefits are available at: https://www.farmcreditfoundations.com/fcfbenefits

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Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender orientation, national origin, marital status, age, disability, protected veteran status, or any other classification protected by law.