Annuities Retention Specialist jobs in Santa Rosa, CA

4Cs Now Hiring: Resource Specialist
Full Time Position, Non-Exempt

Starting Pay: $25.00 - $27.00 per hour (Subject to pay increase January 2024)

Position is located in Santa Rosa

Office Hours: Monday-Friday 8:30 AM – 5 PM

Are you inspired by the mission of 4Cs?

Do you want to make a powerful difference in the community?

The Community Child Care Council is looking for a Resource Specialist to join the

4Cs team. The ideal candidate will provide excellent customer service to clients,

providers, and community members. In addition to answering department phone

calls, the Resource Specialist is responsible for updating the Childcare Eligibility List

(CEL). The Specialist may have additional program responsibilities, such as Case

Management, CCIP, etc.

PRIMARY DUTIES & RESPONSIBILITIES:

• Provide information and referrals to persons seeking child care and related

services primarily by phone.

• Provide training information and resources to child care providers by phone,

in-person or via Zoom.

• Accurately add family information into the Childcare Eligibility List (CEL) and

update as needed.

• Provide coverage to Front Desk staff on lunches and breaks, as needed.

• Maintain up to date information on family child care homes and centers in

our service area using the R&R database.

• Provide community resources information to clients, parents, providers, and

staff.

• Serve as back up for the Resource Library and Trustline Registry and may

back up primary Trustline contact for Spanish speaking providers.

• Additional program responsibilities as needed, such as Case Management,

CCIP, etc.

• Prepare program reports monthly, as needed.

• Comply with all applicable program regulations and Funding Terms and

Conditions.

• Provide excellent customer service, including but not limited to, having a

friendly and approachable tone of voice and body language, returning phone

calls within twenty-four hours of receipt of the call, and maintaining positive

interactions with others.

• Serve on a minimum of one agency or department committee.

• Assist Supervisor and other team members with department duties as

assigned.

• Attend and participate in department staff meetings, monthly all office staff

meetings, and department retreats.

• Participate at 4Cs community outreach events for a minimum of eight hours

per year.

Additional Level 2 Duties and Responsibilities
• Provides input to supervisors on the continued development and

improvement of department procedures, staff coverage and annual program

requirements.

• Responsible for additional data entry projects.

• Responsible for basic reporting such as pulling names, phone numbers

and/or address from CEL and Pin Point Care (PPC) for phone trees.

• Assist with basic training for new staff.

• Represent 4Cs at community functions and functions as liaison with related

child care agencies, as requested and participate in provider trainings

approximately once per month.

SUPERVISORY RESPONSIBILITIES:

• None

SKILLS & QUALIFICATIONS:

• REQUIRED: Demonstrated effective verbal and written communication skills

in English and Spanish.

• Demonstrated proficiency in Microsoft Office programs, e-mail, and internet.

Basic knowledge of office equipment.

• Detail oriented. Demonstrated accuracy with data input.

• Excellent customer services skills.

• Experience and ability to work well as a team and with people from various

social, cultural, economic, and educational backgrounds.

• Knowledge of current trends in child care and child development.

• Valid California Driver’s License and insured vehicle.

• Available to work some evening and weekend hours, as needed.
  

EDUCATION & EXPERIENCE:

• High School Diploma or GED required.

• Minimum 24 ECE units and/or 2 years' experience in a social service or child

care agency.

WORK ENVIRONMENT:

• Office Environment

• Work From Home (WFH)

PHYSICAL REQUIEMENTS:

• Ability to fulfill physical requirements of the job including lifting up to 35

pounds on occasion, range of movement including squatting, bending,

reaching, standing, and sitting.

TRAVEL:

• Occasionally, 10% for training or staff meetings.

BENEFITS & PERKS:

• Generous vacation and sick time - 17 days (3 weeks) of vacation time and 15

days of sick time annually

• 14 Paid Holidays

• Flexibility in work schedule

• 4Cs contributes $750 per month towards your health benefits package.

• Comprehensive health benefit package, including Medical, HSA, Dental,

Vision, Employee Assistance Program, Voluntary Life/AD&D, and Long-Term

Disability.

• 403B Retirement Plan

• Professional Development support

• Employee Resource Groups, including Wellness, DEI, Celebration and

Recognition

• This position may be eligible for a work from home opportunity after

completing the introductory period, of up to 50% of an employee's weekly

work schedule.

Internal candidates: Please submit current Resume and Internal application

to: employment@sonoma4cs.org

External candidates: Please submit Cover Letter and Resumes to:

employment@sonoma4cs.org

4Cs is a proud equal opportunity employer. We value and embrace diversity for the benefit of our

employees, our consumers, our products, our community and the planet. We are committed to building an

inclusive workplace for everyone. We do not discriminate on the basis of race, color, ancestry, age, religion,

marital status, disability, medical condition, pregnancy, genetic information, gender, sexual orientation,

gender identity or expression, veteran status, or any other status protected under federal, state, or local

law. All employment is decided on the basis of qualifications, merit, and business need.