Annuities Retention Specialist jobs in Lake Charles, LA

Annuities Retention Specialist coordinates with service representatives and clients to assist with retaining the client's annuity business. Provides knowledge and expertise to clients in order to meet their financial goals and to clearly understand various options that are available with annuities. Being an Annuities Retention Specialist reviews surrender requests and contacts clients to re-engage and identify opportunities for additional sales. Makes recommendations to product line management to improve service and design of products that encourage client retention. Additionally, Annuities Retention Specialist requires a bachelor's degree. Typically reports to a manager. The Annuities Retention Specialist contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. To be an Annuities Retention Specialist typically requires 4 to 7 years of related experience. (Copyright 2024 Salary.com)

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Retention Business Development Manager
  • Optimum
  • Charles, LA FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!


    We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.


    If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!


    We are Optimum!

    Job Summary

    We are seeking a dedicated and customer-focused individual to join our team as a Retention Business Development Manager. In this role, you will be responsible for enhancing customer satisfaction, reducing churn, and improving Net Promoter Scores (NPS) by implementing retention strategies and delivering exceptional customer experiences. If you are passionate about delighting customers and ensuring long-term satisfaction, we want to hear from you.


    Responsibilities

    • Customer Engagement
    • Proactively engage with existing broadband services customers to understand their needs, concerns, and usage patterns.
    • Build and maintain positive relationships through personalized communication channels, including phone calls, emails, and social media.
    • Retention Strategy Implementation
    • Develop and implement effective retention strategies to reduce churn and increase customer loyalty.
    • Analyze customer feedback and data to identify trends and opportunities for improvement.
    • Customer Delight Initiatives
    • Spearhead initiatives to delight customers, going above and beyond to exceed expectations.
    • Collaborate with cross-functional teams to implement creative and customer-centric programs.
    • Issue Resolution
    • Address customer concerns and issues promptly, working closely with technical support and other departments to ensure swift resolution.
    • Implement preventive measures to proactively address potential challenges.
    • Customer Education
    • Provide customers with information about additional services, features, and benefits, enhancing their overall experience.
    • Conduct regular training sessions to educate customers on maximizing the value of our broadband services.
    • Monitoring Customer Metrics
    • Monitor and analyze customer satisfaction metrics, including NPS, to identify areas for improvement and implement targeted strategies.
    • Track and report on customer retention rates and contribute to overall business performance reporting.
    • Feedback Collection
    • Establish mechanisms for collecting customer feedback and insights, ensuring a continuous feedback loop for improvement.
    • Use feedback to drive product and service enhancements that align with customer needs.

    Qualifications

    • Bachelor’s degree in business, marketing, or a related field. Relevant experience may be considered in lieu of a degree.
    • Proven experience in customer retention, account management, or a related customer-centric role.
    • Strong understanding of broadband services and related technologies.
    • Excellent communication and interpersonal skills, with the ability to empathize and connect with customers.
    • Analytical mindset with the ability to interpret data and metrics to inform decision-making.
    • Proactive and solution-oriented approach to customer challenges.
    • Familiarity with Customer Relationship Management (CRM) software is a plus
    • Preferred Experience
    • 5 years customer facing interaction and problem-solving experience preferred.
    • Past team leadership experience preferred.


    At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.


    If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


    All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.


    We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.


    Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


    Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

  • 11 Days Ago

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Retention Business Development Manager
  • Altice USA
  • Charles, LA FULL_TIME
  • Are you looking to Optimize your life? Start your exciting path to a rewarding career today!We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic pro...
  • 12 Days Ago

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Specialist
  • ORKIN, LLC
  • Charles, LA FULL_TIME
  • Overview Want to Join the Best in Pest? Go Pro with Orkin. As an Orkin Pro, youll put the "pro in protecting what people value most : their home. Youll have more than a jobyoull have a career with gro...
  • 22 Days Ago

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Program Specialist
  • Evergreen Life Services
  • Charles, LA FULL_TIME
  • Position Description: Program Specialist FLSA Classification: Exempt Reports To: Executive Director Created: May 14, 2014 Updated: July 7, 2021 Job Summary As Chairperson of the Interdisciplinary Team...
  • 19 Days Ago

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Operations Specialist
  • Petco
  • Charles, LA FULL_TIME
  • Create a healthier, brighter future for pets, pet parents and people! If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbei...
  • 20 Days Ago

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Precertification Specialist
  • Center for Orthopaedics
  • Charles, LA FULL_TIME
  • GENERAL SUMMARY OF DUTIES: Responsible for obtaining appropriate insurance verification, prior approval and all authorization requirements prior to a patient's arrival for a procedure or surgery. To p...
  • 21 Days Ago

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0 Annuities Retention Specialist jobs found in Lake Charles, LA area

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Buyer Pharmacy Senior, Pharmacy General - Full Time
  • Christus Health
  • Lake Charles, LA
  • Description Summary: Provides the necessary pharmaceutical services needed to facilitate the procurement of medications ...
  • 3/28/2024 12:00:00 AM

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Retail Sales Manager
  • Ulta
  • Lake Charles, LA
  • **Retail Sales Manager** CAROUSEL_PARAGRAPH * Lake Charles, Louisiana * Retail Management * Full Time * 174294 ** Share ...
  • 3/28/2024 12:00:00 AM

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Floor Supervisor
  • Caesars Entertainment
  • Westlake, LA
  • Job Description Job Summary: Implement and ensure compliance with approved procedures, train, supervise, and monitor per...
  • 3/27/2024 12:00:00 AM

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IT Support Technician
  • National Networks LLC
  • Lake Charles, LA
  • Job Description Job Description Diagnosing User Issues. Delivering Exceptional Network Support. Can you Diagnose, Repair...
  • 3/27/2024 12:00:00 AM

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E-6B IMMC Industrial Engineer / Scheduler / Planner / MS Project
  • Northrop Grumman
  • Lake Charles, LA
  • US CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE T...
  • 3/27/2024 12:00:00 AM

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Sous Chef - Vic & Anthony's Steakhouse
  • Golden Nugget
  • Lake Charles, LA
  • Overview: Golden Nugget Lake Charles is a luxury casino-resort that opened in December 2014. The property contains nearl...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative
  • ZOLL LifeVest
  • Lake Charles, LA
  • Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for ser...
  • 3/24/2024 12:00:00 AM

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Work From Home - Customer Support Specialist>
  • Paradigm
  • Lake Charles, LA
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive salary / Home office budget / 100% paid medical, dental & v...
  • 3/24/2024 12:00:00 AM

Lake Charles (French: Lac Charles) is the fifth-largest incorporated city in the U.S. state of Louisiana, located on Lake Charles, Prien Lake, and the Calcasieu River. Founded in 1861 in Calcasieu Parish, it is a major industrial, cultural, and educational center in the southwest region of the state. As of the 2010 census, the population was 71,993. Lake Charles is the principal city of the Lake Charles Metropolitan Statistical Area, having a population of 202,040. It is the larger principal city of the Lake Charles-Jennings Combined Statistical Area, with a population of 225,235. The 2010 pop...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Retention Specialist jobs
$51,143 to $68,496
Lake Charles, Louisiana area prices
were up 1.2% from a year ago