See yourself at Twilio

Join the team as our next Sales Development Representative supporting our Twilio or Segment teams.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

With Segment joining Twilio, you can harness customer data to power personalized communications across every channel. Segment is ranked #1 for 2020 market share in Customer Data Platforms by IDC. 

Although we're headquartered in San Francisco, we're on a journey to becoming a globally antiracist company that supports diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

This position is needed to help grow and develop our Twilio or Segment sales pipeline. The Sales Development team is a strategic component of our go-to-market strategy. 

As a team, we collaborate with one another daily, push each other to do the best work of our lives, and bring an unparalleled level of energy & drive to our jobs. We’re looking for people who have a growth-oriented mindset and want to grow their careers within Segment & Twilio. If this role excites you but you think you don’t check every box, we still encourage you to apply - we’re already looking forward to meeting you. 

Responsibilities

In this role, you’ll:

• Breaking into new companies and new markets, and we do this by engaging with prospects by using a multi-channel, value-based approach with the goal of building relationships and driving brand awareness
• Receive all the necessary training and insights to confidently start contacting prospects through Segment’s SDR Onboarding Program for new hires. 
• Achieve and exceed your monthly goal for generating new business opportunities to fuel the sales pipeline.
• Become a master of Salesforce, Outreach, Sales Navigator, and various other systems for workflow execution. 
• Research accounts to determine how Twilio or Segment can provide them value and then execute on making outbound dials, sending personalized emails, and leveraging social selling. 
• Work in partnership with an Account Executive to create account strategies, territory plans, and successfully create new business opportunities. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Growth-oriented and are in it for the long haul (excited for leadership and customer-facing career opportunities!)
• You’re goal oriented and biased to action (our quota is the floor not the ceiling!) 
• Are excited to go above and beyond to delight your prospects (creative, strategic outreach including hyper-personalized emails, calls, and videos!) 
• Lean into change rather than shy away from it (things move quickly around here!) 
• Look forward to variety in a normal workday (thanks to the creativity & personalization in this role, each day is a new adventure!)
• You have navigated challenges and overcome obstacles (resilience is a core skill for becoming a great SDR!) 
• Embrace responsibility and are excited about joining forces with various Account Executives (teamwork makes the dream work!) 

Desired:

• 1 year of customer-facing experience (but if not, don’t sweat it!) 

Location 

• This role will be based in our San Francisco, CA office. 
• Approximately 0% travel is anticipated. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $23.85/hr - $29.80/hr.
• Based in New York, Washington State, or the San Francisco Bay area, California: $26.45/hr - $33.05/hr.
• This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
• This role is eligible to earn commissions. 

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.