Annuities Director (New Business) directs the development of new accounts and business relationships through sales, marketing, and referrals. Reviews applications and contracts and ensures that all transactions comply with state and federal regulations. Being an Annuities Director (New Business) stays abreast of any changes to laws and regulations which affect the activities of the business. Responsible for staffing and training of unit and ensures staff has full knowledge of all current regulations and provides prompt and efficient service to customers. Additionally, Annuities Director (New Business) requires a bachelor's degree. Typically reports to top management. The Annuities Director (New Business) manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be an Annuities Director (New Business) typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This role requires excellent communication skills, attention to detail, and the ability to handle customer inquiries and resolve issues in a professional and timely manner.
Duties:
- Answer incoming customer calls and emails, providing accurate information and resolving inquiries
- Assist customers with product selection, order placement, and tracking
- Process returns, exchanges, and refunds according to company policies
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to address customer concerns and ensure customer satisfaction
- Utilize CRM software to track customer interactions and follow up as needed
- Meet or exceed performance goals for call quality, customer satisfaction, and productivity
Experience:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Ability to communicate effectively with customers from diverse backgrounds
- Strong problem-solving skills with the ability to analyze situations and provide appropriate solutions
- Proficient in data entry and navigating computer systems
- Multilingual abilities are a plus
We offer competitive compensation and benefits packages for our Customer Service Representatives. Join our team today and make a difference in our customers' experience!
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or qualifications required.
Job Types: Full-time, Part-time
Pay: $18.51 - $22.29 per hour
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Work Location: In person
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0 Annuities Director (New Business) jobs found in Pascagoula, MS area