Annuities Customer Service Supervisor jobs in Iowa

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Representative - Life and Annuities
  • Infosys
  • Des Moines, IA FULL_TIME
  • Infosys McCamish
    Domain: Life Insurance
    Skill: Customer Service

    Senior Process Associate

    In the role of Senior Process Associate you will be responsible for delivering accurate and courteous responses to telephone inquiries from contract owners, agents and third parties. You will utilize multiple department systems to provide accurate information and will be expected to comprehend and explain life and annuity products. You will be working in a fast-paced call center environment and during your day-to-day responsibilities, and you’ll maintain a positive and professional demeanor while meeting or exceeding quality and efficiency goals.

    Location for this position is Des Moines, IA.

    Qualifications:

    Required
    • High School Diploma or GED Equivalent.
    • At least 1 years of experience in the job description below
    Preferred
    • Intermediate level of experience with Microsoft Outlook, Excel, and Word.
    • Proven track record and experience working in a fast-paced team environment with ability to meet high productivity levels and tight deadlines for service delivery.
    • Excellent service orientation and work ethic
    • Must be committed to protecting client and producer confidential information.
    • Must be able to work independently with minimal direction.
    • Excellent interpersonal skills, internal and client facing.
    • Strong analytical, organization and communication skills (written and verbal).
    Your responsibilities include but may not be limited to
    • Manage large amounts of inbound calls in a timely manner
    • Identify customers’ needs, clarify information, research every issue, and provide solutions
    • Provides excellent customer service by responding to email and phone requests.
    • Escalates needed issues to designated level to ensure service results in customer satisfaction.
    • Executes transaction processing in order to meet timeliness and quality standards.
    • Works with team to meet service and quality standards.
    • Build sustainable relationships and engage customers by processing the extra mile.
    • Completes internal and external training for new or revised processes as needed.
    • Keep records of all conversations in our call center database in a comprehensible way
    • Assists with additional agent issues as needed.
    Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

    The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face.

    About Us
    Infosys McCamish Systems,(http://www.infosysbpm.com/mccamish) located in Atlanta, Georgia, is the Life Insurance and Retirement Services subsidiary of Infosys BPM Limited.(www.infosysbpm.com) Infosys McCamish was started in 1985 as a virtual insurance company and went to market as a commercial services provider in 1995.It has an outstanding business perspective and an exemplary track record that no other outsourcer of business solutions can claim – generating US$16 billion of recurring premium in less than five years as a virtual insurance company. Infosys McCamish has expert technology and outsourcing credentials, along with a proven business model for re-engineering systems and performing back-office services at a reduced cost, while reinforcing accuracy, speed and security. Seven of the top ten US insurers are among Infosys McCamish’s many BPM clients. Infosys McCamish has its operations spread across Atlanta GA and Des Moines IA in USA.

    U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

    EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/
  • 9 Days Ago

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Customer service
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description : Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information to other agents. As an inbound c...
  • 17 Days Ago

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Customer service representative
  • American Customer Care
  • Dubuque, IA FULL_TIME
  • Job Description You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general...
  • Just Posted

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Technical Service Representative (TSR)
  • Customer Engineering Services (CES) -cesservice
  • Des Moines, IA FULL_TIME
  • Join Our Team Today! CES is looking for the right person to join our team; someone who has excellent communication skills, a keen sense of urgency, and loves to connect with individuals and share the ...
  • 13 Days Ago

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Customer Service- Hotel Supervisor
  • Steak N Shake
  • Des Moines, IA FULL_TIME
  • About the Role The Hotel Supervisor will be responsible for delivering exceptional experiences and operational excellence. Success in this role will be determined by consistently achieving all financi...
  • 1 Day Ago

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Customer Service Supervisor
  • Filtration Group Corp
  • Rapids, IA FULL_TIME
  • Overview Filtration Group is on a mission to make the world safer, healthier, and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilit...
  • 2 Days Ago

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Client Service Supervisor
  • Aveanna
  • Reading, PA
  • Client Service Supervisor ApplyRefer a FriendBack Job Details Requisition #: 193300 Location: Reading, PA 19606 Category...
  • 3/29/2024 12:00:00 AM

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Customer Service Coordinator
  • USAA
  • San Antonio, TX
  • Why USAA? Lets do something that really matters. At USAA, we have an important mission: facilitating the financial secur...
  • 3/29/2024 12:00:00 AM

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Customer Service/Coordinator I
  • Experis
  • Hanover, PA
  • Our client in Food Industry is seeking a Customer Service Representative to join their team. The ideal candidate will ha...
  • 3/28/2024 12:00:00 AM

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Client Services Supervisor
  • SPS North America, Inc
  • San Francisco, CA
  • Job Details Level Experienced Job Location CHS SF - San Francisco, CA Position Type Full Time Salary Range $29.00 - $31....
  • 3/28/2024 12:00:00 AM

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Customer Service Coordinator
  • Trillium Staffing
  • Livonia, MI
  • Trillium Driver Solutions is currently seeking a full-time Customer Service Coordinator in Livonia, Michigan! This is a ...
  • 3/28/2024 12:00:00 AM

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Customer Service Coordinator
  • Redgoldfoods
  • ** Customer Service Coordinator** **Job Category****:** RG Transport **Requisition Number****:** CUSTO003342 Showing 1 l...
  • 3/28/2024 12:00:00 AM

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Client Service Supervisor
  • Gallagher
  • Fort Wayne, IN
  • About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's glob...
  • 3/26/2024 12:00:00 AM

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Client Service Supervisor
  • Aveanna Healthcare
  • Wexford, PA
  • Position Overview The Client Services Supervisor is primarily responsible for management of the recruitment, hiring, sta...
  • 3/1/2024 12:00:00 AM

Iowa (/ˈaɪəwə/ (listen)) is a state in the Midwestern United States, bordered by the Mississippi River to the east and the Missouri River and Big Sioux River to the west. It is bordered by six states; Wisconsin to the northeast, Illinois to the east, Missouri to the south, Nebraska to the west, South Dakota to the northwest and Minnesota to the north. In colonial times, Iowa was a part of French Louisiana and Spanish Louisiana; its state flag is patterned after the flag of France. After the Louisiana Purchase, people laid the foundation for an agriculture-based economy in the heart of the Corn...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$72,737 to $91,504

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Here is a short annuities customer service supervisor job description that can help people to be more prepared in applying for the said position.
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Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
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