Annuities Customer Service Supervisor jobs in Enid, OK

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Supervisor
  • Enviro
  • Seminole, OK FULL_TIME
  • Description:

    At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market.


    The Customer Service Supervisor will be responsible for being the first line of escalated communication with ACE’s high-level customers via phone, email and in person. This position provides support and guidance to team members, efficient and proactive customer service and support for their own customers, and will work with operations, quality, supply chain, accounting, and shipping to achieve business objectives.

    Responsibilities consist of managing customer relationships, answering customer questions or concerns, entering orders into the ERP database, maintaining customer records in Salesforce, and developing strong customer relationships. The Customer Service Supervisor serves as a team lead, provides coaching, is a point of escalation, and guides less experienced team members. This role will be responsible for developing and managing direct reports through real-time feedback, 1-on-1 meetings, and performance reviews. Applicant must have excellent written and oral communication skills, analytical skills, interpersonal skills, and customer service experience.


    Duties and Responsibilities

    • Is a product expert and understand each customer's needs to provide proactive real time, effective solutions and deliver exceptional customer service.

    • Respond to and resolves escalated issues and/or unique or complex requests from customers.

    • Develop and mature strong long-term customer relationships.

    • Develop and maintain long-term order forecasts for all assigned customer accounts.

    • Coaches, guides and serves as a point of escalation for less experienced team members.

    • Troubleshoot customer service issues and address internally to completion.

    • Provide coverage for team members and department manager as needed.

    • Delegate for department Manager for different tasks or issues that may arise.

    • Lead special projects as required.

    • Enter, maintain, and track customer orders in ERP.

    • Enter and maintain customer records in Salesforce CRM.

    • Lead daily and weekly reports for the CRS Team.

    • Develop processes to streamline workflow and to enhance customer experience and satisfaction.

    • Update and publish annual price lists for all customers.

    • Assist in establishing new contracts or renewing existing contracts with major customers.

    • Develop constructive working relationships with all internal stakeholders.

    • Follow up on all activities and processes until successfully completed.

    • Supervise department in all day-to-day activities.

    • Provide assistance to department Manager for collecting, maintaining, and reporting selected departmental metrics (OTD, S&OP, annual forecast, etc.).

    • Ensure departmental adherence to Signia values, drive accountability within the department, and support leadership team in reaching company goals.

    Requirements:

    Key Competences

    • Excellent customer service skills for internal and external customers.

    • Exceptional leader and coach

    • High level attention to detail and accuracy.

    • Advanced organizational skills including documentation and record keeping abilities.

    • Capable of analyzing and reporting information.

    • Exceptional Computer Skills and Microsoft Excel Experience.

    • Ability to prioritize and handle multiple deadlines under pressure.

    • High level of integrity and the ability to thrive in a fast paced, high volume, and team environment.

    • Able to travel domestically up to 10%.

    Required Qualifications

    • Experience: 5 years of related customer service or contracts.

    • High school diploma or General Education Degree required (GED)

    • BS / BA degree is preferred.


    This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant unless it would present an undue hardship for the employer.

  • Just Posted

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Customer Service Supervisor
  • ENVIRO SYSTEMS INC
  • Seminole, OK OTHER
  • Description: At ACE Thermal Systems we design, engineer, and manufacture high-performance environmental control systems (ECS) and components for the aerospace market. The Customer Service Supervisor w...
  • 3 Days Ago

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Customer Service Representative
  • Above and Beyond Service Company
  • Edmond, OK FULL_TIME
  • The Customer Service Representative position is a vital link between the field service technicians and our customers. This position is responsible for maintaining clear and effective communication tha...
  • 3 Days Ago

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Customer Service Specialist
  • Service Experts - Gordon
  • Oklahoma, OK FULL_TIME
  • Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, sup...
  • 28 Days Ago

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Customer Service Representative/Data Entry
  • Jackson Hewitt Tax Service
  • El Reno, OK FULL_TIME
  • Jackson Hewitt Tax Service is hiring Customer Service Professionals now to secure staff for the busy upcoming tax season (December through April 2024). We are seeking several full-time customer servic...
  • 1 Month Ago

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Data/Document Supervisor
  • Coates Field Service Inc
  • Oklahoma, OK FULL_TIME
  • Coates Field Service, Inc. is seeking an experienced Document Supervisor to be responsible for the day-to-day duties on various right-of-way projects. The successful candidate will have superior writt...
  • 1 Month Ago

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0 Annuities Customer Service Supervisor jobs found in Enid, OK area

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FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Enid, OK
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Enid, OK
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Graduate Nurse Behavioral Health
  • Universal Health Services
  • Enid, OK
  • Responsibilities * SIGN ON BONUS ELIGIBLE* This positon is for a nurse graudate. If you are graduating soon, this positi...
  • 3/28/2024 12:00:00 AM

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Registered Nurse RN - Float Pool
  • Universal Health Services
  • Enid, OK
  • Responsibilities Registered Nurse RN - Float Pool PRN St. Mary's is a 229-bed, acute care hospital located in Enid, OK.?...
  • 3/28/2024 12:00:00 AM

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Registered Nurse RN Labor and Delivery
  • Universal Health Services
  • Enid, OK
  • Responsibilities Registered Nurse RN - Labor and Delivery PRN St. Mary's is a 229-bed, acute care hospital located in En...
  • 3/28/2024 12:00:00 AM

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Graduate Nurse Labor and Delivery
  • Universal Health Services
  • Enid, OK
  • Responsibilities * SIGN ON BONUS ELIGIBLE* This positon is for a nurse graudate. If you are graduating soon, this positi...
  • 3/28/2024 12:00:00 AM

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Graduate Nurse ICU
  • Universal Health Services
  • Enid, OK
  • Responsibilities * SIGN ON BONUS ELIGIBLE* This positon is for a nurse graudate. If you are graduating soon, this positi...
  • 3/28/2024 12:00:00 AM

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Team Leader
  • Tractor Supply Company
  • Enid, OK
  • Overall Job Summary The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the ...
  • 3/25/2024 12:00:00 AM

Enid (ē'nĭd) is a city in Garfield County, Oklahoma, United States. As of the 2010 census, the population was 49,379, making it the ninth-largest city in Oklahoma. It is the county seat of Garfield County. Enid was founded during the opening of the Cherokee Outlet in the Land Run of 1893, and is named after Enid, a character in Alfred, Lord Tennyson's Idylls of the King. In 1991, the Oklahoma state legislature designated Enid the "purple martin capital of Oklahoma." Enid holds the nickname of "Queen Wheat City" and "Wheat Capital" of Oklahoma and the United States for its immense grain storage...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$68,747 to $86,484
Enid, Oklahoma area prices
were up 1.2% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020