Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
```Job Overview``` We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is a great opportunity to join a dynamic and growing company in the area. ```Responsibilities``` - Handle inbound and outbound calls to assist customers with inquiries, orders, and concerns - Provide accurate and timely information to customers regarding products, services, and promotions - Resolve customer complaints or issues in a professional and efficient manner - Maintain customer records by updating account information and notes - Process sales orders and ensure accurate data entry - Collaborate with other departments to address customer needs and resolve complex issues - Follow up with customers to ensure satisfaction and identify opportunities for upselling or cross-selling ```Requirements``` - Excellent verbal and written communication skills - Strong phone etiquette and active listening skills - Ability to speak multiple languages fluently is a plus (especially Spanish) - Previous experience in customer service or sales is preferred - Proficient in data entry and computer skills - Ability to analyze customer needs and provide appropriate solutions - Strong problem-solving skills with attention to detail - Ability to work in a fast-paced environment while maintaining a positive attitude If you are passionate about providing exceptional customer service, have excellent communication skills, and enjoy working in a team-oriented environment, we would love to hear from you. Apply today to join our dedicated Customer Service team!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: No more than 50 per week
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Work Location: In person
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0 Annuities Customer Service Supervisor jobs found in Danbury, CT area