Annuities Customer Service Supervisor jobs in Conway, AR
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Supervisor, Customer Service
- Delta Dental of Arkansas
-
Sherwood, AR
FULL_TIME
-
Supervisor, Customer Service
Job Summary: To supervise the Customer Service team while monitoring, coaching, and supporting staff development of daily processes.
Primary Job Responsibilities:- Interviews, hires, evaluates, manages, and develops staff in order to ensure accountability for achievement of departmental goals and objectives.
- Ensures staff performance, quality, productivity and attendance standards are met. Track and communicate statistics as appropriate. Follows up by monitoring progress and results and taking appropriate counter measures.
- Monitor, coach, help develop and support incentive programs to motivate staff toward achieving results; supports staff development. Provides leadership and direction while maintaining team morale.
- Encourages continuous improvement; involves others in planned process improvement efforts and measures. Studies and standardizes procedures to improve efficiency of subordinates.
- Maintains attendance records, processes employee paperwork and submits payroll information as required in an accurate and timely fashion.
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.Answers inquiries by clarifying desired information; researching, locating, and providing information.
- Responsible for monthly quality checks, one on ones, and annual performance reviews for each reporting agent.
- Assist during training process and supervise personnel to assure efficient workflow of the department(s). Evaluate performance. If necessary, monitor progressive discipline and recommend termination.
- Review and resolve escalations if team member is unable to resolve a customer questions or complaints.
- Maintain a multitude of different reporting functions including, daily, monthly, quarterly and yearly reports.
- Monitors and analyzes telephone statistics and forecasts; adjusts staffing schedules to match call volumes with direction from the team.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.
Minimum Qualifications: Will accept any suitable combination of education, training or experience. Position requires a high school diploma, or equivalent, three years’ call center experience and two years’ management experience.
Candidate must possess strong verbal and written communication skills. Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. Candidate should have previous experience in handling escalated calls and responding to customer complaints. • Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. Must be available to work a flexible schedule (7am-7pm CST) • Ability to troubleshoot issues with team members and seek the assistance of Management if needed. •Strong coaching and leadership skills, ability to motivate employees.
- 6 Days Ago
Night Operations Supervisor
- Night Operations Supervisor
-
Little Rock, AR
FULL_TIME
- At CalArk, we respect what you have to offer. Our industry-leading wages and benefits ensure you always feel appreciated for what you individually bring to our team. Your talent has a home with us.
- 2 Days Ago
Customer Service Agent ( REMOTE )
- Jill's Commercial Cleaning Service
-
Little Rock, AR
FULL_TIME
- We are seeking a highly motivated and friendly individual to join our team as a Customer Service Agent. In this role, you will be responsible for providing exceptional service and support to our value...
- 23 Days Ago
Supervisor I
- United States Environmental Service Llc
-
Sherwood, AR
FULL_TIME
- Eligible for health benefits after 30 days! Apply on USES website in 3 minutes or less. Why join USES Group? Award winning uncompromised safety. Growth and development opportunities available. Competi...
- 4 Days Ago
PT Package Dispatch Supervisor
- United Parcel Service
-
LITTLE ROCK, AR
PART_TIME
- Before you apply to a job, select your language preference from the options available at the top right of this page.Explore your next opportunity at a Fortune Global 500 organization. Envision innovat...
- Just Posted
Car Rental PM Supervisor
- EDS Service Solutions
-
Little Rock, AR
FULL_TIME
- EDS Service Solutions' reputation and long-term client relationships are built through the relentless pursuit of service excellence in providing end-to-end or point workforce and process optimization ...
- 11 Days Ago
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0 Annuities Customer Service Supervisor jobs found in Conway, AR area
County Meter Reader
- Meter Reader
-
Alexander, AR
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/24/2024 12:00:00 AM
Customer Experience Specialist (Advisor)
- Best Buy
-
Conway, AR
- **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Over...
- 4/24/2024 12:00:00 AM
Manager- Operations Support Utility Services
- Arkansas Electric Cooperative Corporation
-
Little Rock, AR
- Little Rock, AR $100,500 - $130,700 Manages and coordinates the activities of the Arkansas Electric Cooperatives, Inc. (...
- 4/23/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Greenbrier, AR
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/22/2024 12:00:00 AM
County Meter Reader
- Meter Reader
-
Russellville, AR
- Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
- 4/21/2024 12:00:00 AM
Patient Access Representative II - Sunday, Wednesday, Thursday, Friday, Saturday 11:00 a.m. to 19:30
- Conifer Health Solutions
-
Morrilton, AR
- Job Description JOB SUMMARY Responsible for duties in support of departmental efficiencies which may include: but not li...
- 4/21/2024 12:00:00 AM
**EVENINGS 2-10pm** Customer Service Representative
- careermount.com
-
North Little Rock, AR
- * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Full-Time o...
- 4/21/2024 12:00:00 AM
Insurance Customer Service Representative
- Skills Unlimited Staffing
-
Little Rock, AR
- Job Description Job Description Commercial insurance company in West Little Rock, Arkansas, is looking for an experience...
- 4/21/2024 12:00:00 AM
About Conway, Arkansas
Conway is a city in the U.S. state of Arkansas and the county seat of Faulkner County, located in the state's most populous Metropolitan Statistical Area, Central Arkansas. Conway is unusual in that the majority of its residents do not commute out of the city to work. The city also serves as a regional shopping, educational, work, healthcare, sports, and cultural hub for Faulkner County and surrounding areas. Conway's growth can be attributed to its jobs in technology and higher education with its largest employers being Acxiom, the University of Central Arkansas, Hewlett Packard, Hendrix Coll...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$69,305 to $87,183
Conway, Arkansas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020