Annuities Customer Service Supervisor jobs in Broken Arrow, OK

Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Customer Service Specialist
  • Service Experts - Jack Nelson
  • Tulsa, OK FULL_TIME
  • Why You Should Join the Service Experts Team?

    Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!

    Service Experts Company Perks and Benefits for YOU

    Generous PTO provided:

    • 20 paid days off within your first year of employment (vacation & national holidays)
    • 25 paid days off after your 2nd year of employment
    • No layoffs during “Slow Season” – due to our extensive customer base, you will never have to worry about not being able to provide for your family year-round
    • Ready to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.
    • Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programs
    • We provided wellness program options for free employee medical
    • Company-provided smart phone, tablet, uniform plan, and tool replacement program
    • We’ll make you better at what you do with our internal Training Academy
    • Best-in-class 401(k) Retirement Savings Plan with attractive company matching contributions
    • Company-paid employee Life Insurance with options for YOU and your Family!
    • Short-term and Long-term disability insurance options that will protect you and your family if you are unable to work
    • Supplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programs

    Come join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!

    Position Summary:

    The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.

    Key Responsibilities:

    • Answers incoming phone calls from customers and assists call or routes call to appropriate person
    • Maintains good customer relations and ensures that all calls meet Service Experts’ standards
    • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
    • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
    • Maintains customer records by updating account information
    • Accurately dispositions calls in call monitoring software
    • Adheres to CPI compliance regulations when taking payments over the phone
    • Updates capacity planner whenever calls or booked, rescheduled or cancelled
    • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
    • Communicates with customers on the status of service calls
    • Assists with dispatching as needed
    • Continually maintains working knowledge of all company products, services, and promotions
    • Working with dispatch to improve accuracy in scheduling and speed of response
    • Reliable attendance and on-time job performance
    • Performs similar/other duties as needed or assigned

    Qualifications:

    • High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment
    • Experience or training the use of computers and related systems in an administrative office environment
    • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
    • Excellent customer-service, communication, and interpersonal skills
    • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
    • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
    • Ability to work effectively in both a team and an independent environment
    • Ability to make decisions based on established guidelines and procedures
    • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
    • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
    • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
  • 3 Days Ago

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CUSTOMER SERVICE SUPERVISOR/HUMAN RESOURCES RECRUITMENT COORDINATOR
  • BrightSpring Health Services
  • Tulsa, OK FULL_TIME
  • All Ways Caring HomeCareThe Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropri...
  • Just Posted

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CUSTOMER SERVICE SUPERVISOR / HUMAN RESOURCES RECRUITMENT COORDINATOR
  • All Ways Caring HomeCare
  • Tulsa, OK FULL_TIME
  • CUSTOMER SERVICE SUPERVISOR / HUMAN RESOURCES RECRUITMENT COORDINATOR Job Locations US-OK-TULSA Requisition ID 2024-139012 Line of Business: All Ways Caring HomeCare Pay Min USD $16.00/Hr. Pay Max USD...
  • 13 Days Ago

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CUSTOMER SERVICE SUPERVISOR/HUMAN RESOURCES RECRUITMENT COORDINATOR
  • All Ways Caring HomeCare
  • TULSA, OK FULL_TIME
  • Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning ...
  • 15 Days Ago

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Customer Service Loan Specialist - 344
  • Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage
  • Broken Arrow, OK FULL_TIME
  • Sun Loan Company is currently looking for reliable, ambitious, and exceptional Customer Service Loan Specialists to join our dynamic team! Our ideal candidate is a positive, coachable, and dependable ...
  • 14 Days Ago

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Customer Service
  • Loyal Loans of Oklahoma LLC
  • Skiatook, OK FULL_TIME
  • Tower Loans is looking for an energetic, positive, team member right here in Skiatook. Attention to detail and a desire to succeed daily. Duties include but not limited to taking loan applications, ap...
  • 2 Days Ago

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0 Annuities Customer Service Supervisor jobs found in Broken Arrow, OK area

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County Meter Reader
  • Meter Reader
  • Bixby, OK
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Sapulpa, OK
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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County Meter Reader
  • Meter Reader
  • Sand Springs, OK
  • Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used,...
  • 3/28/2024 12:00:00 AM

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Customer Service Specialist - Work From Home>
  • 86 Repairs
  • Broken Arrow, OK
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $55K per year / Health, Dental, & Vison / 401k matching / PTO / E...
  • 3/28/2024 12:00:00 AM

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Operations Service Manager
  • Burlington Coat Factory
  • Tulsa, OK
  • Operations Service Manager in Tulsa , Oklahoma 7030 South Memorial Drive Tulsa OK US 74133 **Overview** If so, then this...
  • 3/27/2024 12:00:00 AM

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Customer Care Coordinator
  • Electricity North West Limited
  • Preston, OK
  • ** Customer Care Coordinator Preston** **Job reference:** 000551 **Location:** Preston **Closing date:** 13/07/2021 **Sa...
  • 3/26/2024 12:00:00 AM

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FT Customer Experience Specialist (Work From Home)>
  • Hingham Institution for Savings
  • Broken Arrow, OK
  • [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay / Individual and Family Health Care Plans / Retirement ...
  • 3/25/2024 12:00:00 AM

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Customer Support Office Specialist
  • Canadian Linen
  • Broken Arrow, OK
  • ** Customer Support Office Specialist** **Job Category****:** Individual Contributor **Requisition Number****:** CUSTO01...
  • 3/24/2024 12:00:00 AM

Broken Arrow is a city located in the northeastern part of the U.S. state of Oklahoma, primarily in Tulsa County but also with a section of the city in western Wagoner County. It is the largest suburb of Tulsa. According to the 2010 census, Broken Arrow has a population of 98,850 residents and is the fourth-largest city in the state. However, a July 2017, estimate reports that the population of the city is just under 112,000, making it the 280th-largest city in the United States. The city is part of the Tulsa Metropolitan Area, which has a population of 961,561 residents. The Missouri–Kansas–T...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$72,159 to $90,777
Broken Arrow, Oklahoma area prices
were up 1.2% from a year ago

Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020