Annuities Customer Service Supervisor jobs in Boise, ID
Annuities Customer Service Supervisor oversees a staff of annuities customer service representatives and ensures annuity customers are satisfied and inquiries are handled in a timely manner. Responsible for training customer service representatives, and assists with the development and implementation of customer service operations and policies. Being an Annuities Customer Service Supervisor has thorough knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Supervisor typically reports to a manager or head of a unit/department. The Annuities Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Annuities Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Annuities Customer Service Supervisor jobs
Customer Service - Technical Support Supervisor
- Arrowhead Engineered Products
-
Boise, ID
FULL_TIME
-
Summary:
This working supervisor role combines your passion for solving complex technical problems with the rewarding experience of leading and mentoring others. This position is responsible for overseeing the Product Tech and Customer Service departments including supervising staff of Product Tech Specialists and Customer Service Representatives that respond to customer inquiries via phone, email, and chat.
Leader Duties:
- Be a trusted advisor, provide expert guidance and support to your team of Technical Product Specialists and Customer Service Agents. Coach and develop staff in standard policies, procedures, and best practices.
- Establish and communicate service metrics. Monitor calls and metrics for development and coaching. Develop plans to address future customer requirements. Able to understand metrics to staff in accordance with gaps.
- Train reps on how to adequately address problems over the phone/email/chat channels.
- Work with management on customer service or product tech initiatives. Act as project manager for continuous improvement initiatives as needed.
- Responsible for interviewing, hiring, and training employees. Conduct timely performance reviews and evaluate performance. Responsible for disciplining and terminating employees.
- Address employee complaints and resolve problems.
- Handle customer escalations that cannot be resolved by Tech support or Customer Service Representatives.
- Dive deep into technical issues, troubleshooting and resolving customer inquiries regarding our products.
- Prepare an annual budget and schedule expenditure as needed.
- Maintains knowledge of all aspects of the computer/software systems.
- Makes recommendations for system improvements. Improve customer service quality results by evaluating and re-designing processes as needed.
- Communicate and coordinate with other departments to resolve challenges and customer inquiries.
- Act as liaison between departments as needed. Review claims for mispack/mislabel errors.
- Assist with technical support requests from external and internal customers, including warranty claims, mispacks/mislabels, fitment errors.
- Resolve support issues and initiate correct procedures to manage claims and track problems.
- Order entry for special circumstances, shipments, and replacements.
- Verify corrections with Vendors to close the loop in the support cycle.
- Keep abreast of new company products and services.
- Occasionally attend trade shows and industry events to support company product lines.
- Other duties as assigned.
High School Diploma or GED required.
Bachelor’s degree preferred.
1-3 years of customer experience and 2 years supervisory experience required.
2 years of experience with powersports or motorcycle industry dealers or hands-on mechanical repair experience on powersports vehicles preferred.
Competencies:
- In-depth knowledge of the company's products and their technical intricacies.
- Able to independently research product information. Highly motivated with ability to work independently and follow through on support issues.
- Excellent interpersonal and written/verbal communications skills.
- Strong computer skills, comfortable in using a variety of software programs, and possess a strong working knowledge of MS Excel and other MS Office products.
- Customer focus, conflict resolution, strong relationship building.
- Demonstrated ability to lead, develop a team and drive KPI and team results.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee may be required to sit for prolonged periods. The employee may be required to reach with hands and arms above shoulder height and below the waist. Using proper lifting techniques, the employee must be able to lift up to 60 lbs. occasionally.
Working Conditions:
Heated and air-conditioned office and/or warehouse environment - 3 Days Ago
Full-Time Customer Service Supervisor
- KOHLS
-
Meridian, ID
FULL_TIME
- About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, c...
- Just Posted
Customer Service Representative
- US Forest Service
-
Riggins, ID
FULL_TIME
- Duties Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between functions related t...
- 16 Days Ago
CSR - Customer Support Representative, AG
- Agri-Service
-
Marsing, ID
FULL_TIME
- SAFETY: Report all incidents immediately. Prepare and participate in incident investigations as needed. Attend all safety trainings both in person and virtual. Ensure work site inspections and vehicle...
- 7 Days Ago
CSR - Customer Support Representative, AG
- Agri-Service
-
Fruitland, ID
FULL_TIME
- SAFETY: Report all incidents immediately. Prepare and participate in incident investigations as needed. Attend all safety trainings both in person and virtual. Ensure work site inspections and vehicle...
- 7 Days Ago
Customer Service Supervisor Albertsons 3211 Baker City, Oregon
- Albertsons
-
Baker, OR
FULL_TIME
- Key Responsibilities & Accountabilities : Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, i...
- 1 Month Ago
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0 Annuities Customer Service Supervisor jobs found in Boise, ID area
Retail Print and Client Services Supervisor - Key Carrier
- Office Depot, Inc.
-
Meridian, ID
- Oversees the Print function to ensure efficient operation while driving overall store sales. Operates and trains associa...
- 5/9/2024 12:00:00 AM
Customer Support Representative | Fully Remote USA
- Idaho State Job Bank
-
Boise, ID
- Customer Support Representative Fully Remote USA at HireVue in Boise, Idaho, United States Job Description HireVue is th...
- 5/9/2024 12:00:00 AM
Acquisition Customer Liaison
- Idaho State Job Bank
-
Boise, ID
- Acquisition Customer Liaison at Guidehouse in Boise, Idaho, United States Job Description Job Family : Management Consul...
- 5/9/2024 12:00:00 AM
Customer Care Coordinator
- Hubble Homes, LLC
-
Meridian, ID
- About Hubble Homes: Founded in 1997, Hubble Homes has been proudly building homes of exceptional quality, craftsmanship ...
- 5/8/2024 12:00:00 AM
Customer Service Coordinator - Center for Professional Development (Part-Time)
- Northwest Nazarene University
-
Nampa, ID
- Job Type Part-time Description NORTHWEST NAZARENE UNIVERSITY CENTER FOR PROFESSIONAL DEVELOPMENT Customer Service Coordi...
- 5/8/2024 12:00:00 AM
Customer Service Supervisor - R1008618-5927
- Idaho State Job Bank
-
Boise, ID
- Customer Service Supervisor - R1008618-5927 at Piedmont Airlines in Boise, Idaho, United States Job Description We can't...
- 5/8/2024 12:00:00 AM
Customer Service Supervisor (Part Time)
- Idaho State Job Bank
-
Boise, ID
- Customer Service Supervisor (Part Time) at Piedmont Airlines in Boise, Idaho, United States Job Description We can't wai...
- 5/8/2024 12:00:00 AM
Customer Service Lead
- Burlington
-
Meridian, ID
- **LOCATION** 2070 N. Eagle Road Meridian ID US 83646 **Overview** If you have strong leadership skills, a friendly, outg...
- 5/7/2024 12:00:00 AM
About Boise, Idaho
Boise (/ˈbɔɪsi/ (listen)) is the capital and most populous city of the U.S. state of Idaho, and is the county seat of Ada County. Located on the Boise River in southwestern Idaho, the population of Boise at the 2010 Census was 205,671, the 99th largest in the United States. Its estimated population in 2016 was 223,154.
Boise is in southwestern Idaho, about 41 miles (66 km) east of the Oregon border, and 110 miles (177 km) north of the Nevada border. The downtown area's elevation is 2,704 feet (824 m) above sea level.
Most of the metropolitan area lies on a broad, flat plain, descending to the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Supervisor jobs
$70,989 to $89,300
Boise, Idaho area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Annuities Customer Service Supervisor do?
Annuities Customer Service Supervisor in Hialeah, FL
Ensuring that these tasks are met is the responsibility of the supervisor.
February 04, 2020
Annuities Customer Service Supervisor in Lansing, MI
Supervises and Handles Task with Regards to Annuities – As a supervisor, you are responsible in handling several tasks that deal with annuities, which include supervising the representatives of an annuities group.
February 12, 2020
Annuities Customer Service Supervisor in Flagstaff, AZ
When applying for a job position as an annuities customer supervisor, there are several things that need to be considered such as if an individual is qualified for the job.
January 17, 2020