Annuities Customer Service Representative jobs in Seattle, WA

Requisition Summary

This key role supports export sales, developing, and facilitating export process. Provide support to International Dealers requests by trouble-shooting any order issues. Supports Direct Ship sales by expediting orders with Suppliers. Works closely with internal and external stakeholders, such as PACCAR Parts departments, DAF & KW Truck Sales Divisions, freight forwarders, and shipping companies.

Job Functions / Responsibilities

• Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies
• Negotiate vendor availability and lead times based on dealer needs
• Resolve issues pertaining to shipments, expediting and special order handling, part delivery issues, and part discrepancies
• Strong desire and skill to work towards optimizing processes utilizing Six Sigma methodology
• Facilitate freight forwarding processes door to port by clearing shipping flow path
• Request and provide documentation for import (in destination country) of dealer shipments per PACCAR policies
• Develop expertise in Export processes out of USA, Panama, Mexico, and Colombia
• Provide training to Dealers regarding PACCAR Parts systems

Qualifications

• Bachelor's degree or Bachelor's degree in process required.
• Fluency in Spanish desired
• Two or more years of PACCAR Parts system experience desirable
• Excellent communication skills both verbal and written
• Flexible and be able to handle multiple priorities
• Detail oriented and analytical skills
• Six Sigma experience desirable

Additional Job Board Information

As a U.S. PACCAR employee, you have a full range of benefit options including:

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short-and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services including wellness plans, estate planning, financial counseling and more
• This position is eligible for a holiday gift
• This position may offer relocation assistance benefits

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $63,000.00 - $94,500.00 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information:

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 18 distribution centers globally that support 2,200 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines and also provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services — you can develop the career you desire with PACCAR. Get started!