Annuities Customer Service Representative jobs in New Iberia, LA

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a courteous and efficient manner
- Provide accurate information about products, services, and policies to customers
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- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to resolve customer complaints or escalate complex issues
- Utilize medical terminology to assist customers with healthcare-related inquiries
- Perform data entry tasks accurately and efficiently
- Analyze customer feedback to identify areas for improvement and suggest process enhancements

Skills:
- Excellent communication skills, both verbal and written.
- Proficient in phone etiquette and active listening
- Strong customer service skills with the ability to handle difficult situations professionally
- Knowledge of medical terminology and familiarity with medical office operations
- Ability to analyze customer needs and provide appropriate solutions
- Efficient data entry skills with attention to detail

- Experience in insurance Verification and ability to recognize terminology related to payers explanation of benefits.

- reconciliation of payments and patients outstanding balances.

• We offer competitive compensation. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!

Job Type: Part-time

Salary: $9.00 - $10.50 per hour

Expected hours: No more than 40 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Ability to Relocate:

• Maurice, LA: Relocate before starting work (Required)

Work Location: In person