Annuities Customer Service Representative jobs in Lacey, WA

Cascade West Veterinary Hospital is looking for a Client Service Representative to join our wonderful team!  Cascade West is a well-established mixed animal hospital located in beautiful Centralia, WA. 

Ideal candidate:  

• Possesses exceptional customer service skills.  

• Ability to multi-task.  

• Proactive team player.  

• Strong verbal and written communication skills.  

• Possesses a positive attitude and emotional intelligence.  

• Interested in learning and growing with our company.  

• Ability to be flexible with scheduling which may include weekends and holidays.  

• Familiar with Ezyvet practice management software is a definite plus.  

• Ability to remain calm and professional in challenging situations.  

• Minimum 1 to 2 years experience in a veterinary setting or a front desk position.  

Job responsibilities include, but not limited to:   

• Greeting clients and patients.  

• Handling multiple busy phone lines.  

• Scheduling appointments and surgeries.  

• Process transactions.  

• Obtain patient histories.  

• Client education.  

• Assist in maintaining the cleanliness of our hospital.  

Knowledge, Skills, and Abilities:  

• Computer experience is required.  

• Ability to multi-task and be proactive with problem resolution suggestions.  

• Critical thinking skills.  

• Ability to triage, prioritize, and possess excellent time management skills.  

• Close attention to detail is crucial.  

• Ability to communicate with staff and clients in a professional and respectful manner  

We are committed to providing the highest quality of care to our patients and superior customer service to their owners. We have a wonderful team that works well with one another. We are seeking an exceptional candidate that fits well into our practice.     

We invest heavily in our employees' long-term growth and happiness. We offer a wonderful benefits package including:  

• 2 weeks paid time off  

• 90% of health care premium covered   

• Flexible spending account for dependent care costs  

• Vision and Dental insurance benefits  

• Life insurance  

• Short and long-term disability plan options (buy-up)  

• Critical Illness, Accident and Cancer benefits (buy-up)  

• Employee Assistance Program  

• Legal assistance through LegalShield (buy-up)  

• Pet Insurance discount through Trupanion  

• Generous Veterinary pet discount at all Pathway Vet Alliance hospitals  

• 401(k) retirement savings  

 Apply today!  We look forward to hearing from you! 

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $16 - $18 / hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.