Annuities Customer Service Representative jobs in Grand Rapids, MI

Annuities Customer Service Representative processes orders and fulfills customer needs to ensure satisfaction. Answers consumer questions regarding annuity products or policies. Being an Annuities Customer Service Representative has strong working knowledge of annuities, current tax laws and other legislation that can impact the company's annuity contracts. May require a bachelor's degree. Additionally, Annuities Customer Service Representative typically reports to a supervisor or manager. The Annuities Customer Service Representative gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be an Annuities Customer Service Representative typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Insurance Customer Service Representative
  • Pete Quakkelaar - Farm Bureau Insurance Agency
  • Center, MI FULL_TIME
  • The Customer Service Representative at the Quakkelaar Insurance Agency representing the Michigan Farm Bureau Family of Companies is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

    Benefits/Perks
    • Discounts on personal insurance
    • Paid time off
    • Paid continuing education
    • Professional Development
    • Job Stability in a growing industry
    • Loss Ratio bonus
    • Casual dress code
    • Small office environment

    Responsibilities
    • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation.
    • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims.
    • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
    • Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
    • Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
    • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
    • Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier.
    • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.
    • Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed.

    Qualifications
    • Hold a State of Michigan Property and Casualty insurance license and have a minimum of two years of personal and commercial lines insurance account management experience.
    • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
    • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations.
    • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
    • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.
  • 19 Days Ago

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Bilingual Customer Service Representative
  • Michigan Credit Union League
  • Grand Rapids, MI FULL_TIME
  • Organization: Consumers CU Date Posted: February 2, 2024 Region: Southwest Michigan Location of Position: Grand Rapids Position Level: Entry The Consumers Credit Union team is looking to hire a passio...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Stanton, MI FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Grand Rapids, MI FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Lakeview, MI FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

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Customer Service Representative
  • Rehau, Incorporated
  • Grand Rapids, MI OTHER
  • Overview REHAU Inc, a leading international polymer manufacturer, is seeking an ambitious and energetic Customer Service Representative for our Furniture Solutions Division based in our Grand Rapids o...
  • 20 Days Ago

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0 Annuities Customer Service Representative jobs found in Grand Rapids, MI area

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Customer Service Representative
  • GLT Packaging
  • Grand Rapids, MI
  • Job Description Job Description This position requires you to provide superior customer service to accounts, customers, ...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Mercantile Bank Corporation
  • Comstock Park, MI
  • Mercantile Bank is seeking an outgoing, sales and service-oriented Customer Service Representative to join our team in C...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Patterson Companies Inc
  • Grand Rapids, MI
  • **Customer Service Representative** **Primary Location** Detroit, Michigan **Job ID** R100154 ****Job Summary**** Patter...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • X-Rite Incorporated
  • Grand Rapids, MI
  • **Customer Service Representative** X-Rite Pantone Location Grand Rapids, Michigan, United States of America Category Cu...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Kawasaki Heavy Industries Limited
  • Grand Rapids, MI
  • ** Customer Service Representative** **Job Category****:** Engine **Requisition Number****:** CUSTO01632 Showing 1 locat...
  • 3/29/2024 12:00:00 AM

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Claims Customer Service Representative
  • Progressive Corp.
  • Grand Rapids, MI
  • Claims Customer Service Representative **Job Number** : 186524 Join one of FORTUNEs 100 Best Companies to Work For! If y...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Xtend
  • Grand Rapids, MI
  • POSITION SUMMARY The Member Services Representative Level 1 is responsible for providing day-to-day support for credit u...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Hello West Michigan
  • Grand Rapids, MI
  • / Customer Service Representative * Full Time * Posted 9 hours ago EPS Security has been providing security services Wes...
  • 3/26/2024 12:00:00 AM

Grand Rapids is the second-largest city in Michigan, and the largest city in West Michigan. It is on the Grand River about 30 miles (48 km) east of Lake Michigan. As of the 2010 census, the city population was 188,040. In 2010, the Grand Rapids metropolitan area had a population of 1,005,648, and the combined statistical area of Grand Rapids-Muskegon-Holland had a population of 1,321,557. Grand Rapids is the county seat of Kent County. A historic furniture-manufacturing center, Grand Rapids is home to five of the world's leading office furniture companies, and is nicknamed Furniture City. Its ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Annuities Customer Service Representative jobs
$53,592 to $68,656
Grand Rapids, Michigan area prices
were up 1.3% from a year ago

Annuities Customer Service Representative in Bremerton, WA
United in purpose, diverse in perspective, we re dedicated to making a difference in the lives of our customers.
December 30, 2019
Annuities Customer Service Representative in Petaluma, CA
We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
December 14, 2019
Annuities Customer Service Representative in Phoenix, AZ
With an understanding of the customers needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.
January 30, 2020