Ambulatory Services Director jobs in Thousand Oaks, CA

Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Representative-Ambulatory Services
  • Kaiser Permanente
  • Ventura, CA OTHER
  • Job Summary:

    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.  Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.  Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships.  Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.  Establishes and builds rapport and cooperative relationships with the public/members/ staff.  Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:


    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



      • Customer Service (Greeting, navigating, instructing/educating)

        • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.

        • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.

        • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.

        • Provides patient information to family members, following established patient confidentiality guidelines.

        • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.

        • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.

        • Follows KP Service Standards.




          • General Job Functions:

            • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.

            • Ensures current schedules are accurate, makes authorized changes as appropriate.

            • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.

            • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

            •  Answers calls and relays messages to staff.

            • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

            • Provides patient instructions as appropriate.

            • Performs related clerical duties as required, such as direct booking, copying, etc.

            • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.

            • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.

            • May assist in orienting new employees.

            • Maintains courteous relations with patients and staff.

            • Follows Labor Management Principals.

            • May perform other duties as required.



            • Cash Handling

            • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.

            • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

            • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.



            • Additional duties for Service Representatives in Optical Services to include:

            • Coordinates eyewear for delivery to patient.

            • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics
            • Assists with inventory control procedures


            • Additional duties for Service Representative in Laboratory to include:  

            • Explains proper specimen collection to members, rejects unsatisfactory specimens.

            • Assures all pertinent information is entered into system during accessioning.

            • Updates and maintains all necessary logs.

            • Accessions laboratory requests in Health Connect/Laboratory Information System.

            • Maintains all printers - sorts and distributes results from printer processing.
            • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
  • 4 Days Ago

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Nursing Director Ambulatory Surgery Center ASC
  • Clinical Management Consultants
  • Thousand Oaks, CA FULL_TIME
  • This well regarded and trusted Multi-Specialty Ambulatory Surgery Center (ASC) is actively searching for a new Nursing Director to lead its tenured and dedicated staff. Join a community centered facil...
  • 1 Month Ago

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Singer
  • Worship Leader/ Music Director
  • Moorpark, CA CONTRACTOR,PART_TIME
  • Hi, my name is Kye! I've been doing music for most of my life. I play piano, bass, guitar, drums, and sing! I've recently come into a Worship Leader/ Music Director position and we need singers for ou...
  • 21 Days Ago

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Church Musician
  • Worship Leader/ Music Director
  • Moorpark, CA CONTRACTOR
  • Hi, my name is Kye! I've been doing music for most of my life. I play piano, bass, guitar, drums, and sing! I've recently come into a Worship Leader/ Music Director position and we need guitarist, bas...
  • 21 Days Ago

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Director of Business Services
  • Goodwill Industries of Ventura and Santa Barbara...
  • Oxnard, CA FULL_TIME
  • Job Identification: Immediate Supervisor: Sr. Director of Workforce Services EEOC Class: First/Mid Offs & Mgrs. FLSA Status: Exempt WAGE: $85,000 to $95,000 annually with Bonus potential. Maximum Rang...
  • 15 Days Ago

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Director, Fiscal Services
  • Conejo Valley Unified School District
  • CA, CA FULL_TIME
  • COMPENSATION: up to $160,488/annually AND $4,020 mileage allowanceRECRUITMENT TYPE: OPENComplete the on-line application by clicking the "Apply" link at the top of the page. Make sure your application...
  • 8 Days Ago

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0 Ambulatory Services Director jobs found in Thousand Oaks, CA area

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RN Wound Care PRN
  • Los Robles Regional Medical Center
  • Thousand Oaks, CA
  • Description Hourly Wage Estimate: $47.58 - $71.37 / hour Learn more about the benefits offered for this job. The estimat...
  • 4/18/2024 12:00:00 AM

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RN Wound Care
  • Los Robles Regional Medical Center
  • Thousand Oaks, CA
  • Description Hourly Wage Estimate: $47.58 - $71.37 / hour Learn more about the benefits offered for this job. The estimat...
  • 4/18/2024 12:00:00 AM

M
Out-Patient UM Clinician
  • MedPOINT Management
  • Thousand Oaks, CA
  • Job Description Job Description Summary Reporting to the Outpatient Lead Clinician, the Outpatient UM Clinician is respo...
  • 4/18/2024 12:00:00 AM

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Receptionist Administrative Assistant
  • David Lee Acupuncture Inc
  • Thousand Oaks, CA
  • Job Description Job Description Are you a friendly, caring person? We are seeking an office receptionist. David Lee Acup...
  • 4/18/2024 12:00:00 AM

S
Therapist
  • Solution Based Therapeutics
  • Calabasas, CA
  • Overview: We are seeking a compassionate and dedicated therapist to join our team at our addiction treatment center. As ...
  • 4/18/2024 12:00:00 AM

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Psychiatric Nurse Practitioner - Agoura Hills, CA
  • LifeStance Health
  • Agoura Hills, CA
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/16/2024 12:00:00 AM

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RN (BHU) - Loan Forgiveness & $20,000 Sign-on Bonus - Full Time, Evening/Mid (Van Nuys)
  • Hiring Now!
  • Calabasas, CA
  • The Behavioral Health Registered Nurse is specially trained to monitor and utilize therapeutic equipment necessary to pr...
  • 4/16/2024 12:00:00 AM

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RN (BHU) - Loan Forgiveness & $20,000 Sign-on Bonus - Full Time, Nights (Van Nuys)
  • Hiring Now!
  • Calabasas, CA
  • The Behavioral Health Registered Nurse is specially trained to monitor and utilize therapeutic equipment necessary to pr...
  • 4/16/2024 12:00:00 AM

Thousand Oaks is the second-largest city in Ventura County, California, United States. It is in the northwestern part of Greater Los Angeles, approximately 40 miles (64 km) from Downtown Los Angeles and is less than 15 miles (24 km) from the Los Angeles neighborhood of Woodland Hills. It is named after the many oak trees present in the area, and the city seal is adorned with an oak. The city forms the central populated core of the Conejo Valley. Thousand Oaks was incorporated in 1964, but has since expanded to the west and east. Two-thirds of neighboring Westlake Village and most of Newbury Pa...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ambulatory Services Director jobs
$144,614 to $200,234
Thousand Oaks, California area prices
were up 2.5% from a year ago

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Please use the links to the right to access more information about ambulatory services.
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Proposed revisions are in accordance with the TRICARE Statute that requires TRICARE's payment methods for institutional care be determined, to the extent practicable, in accordance with the same reimbursement rules as apply to payments to providers of services of the same type under Medicare.
January 21, 2020