Ambulatory Services Director jobs in Riverside, CA

Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Representative - Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Job Summary:

    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:


    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



      • Customer Service (Greeting, navigating, instructing/educating)

      • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.

      • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.

      • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.

      • Provides patient information to family members, following established patient confidentiality guidelines.

      • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.

      • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.

      • Follows KP Service Standards.



        • General Job Functions:

        • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.

        • Ensures current schedules are accurate, makes authorized changes as appropriate.

        • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.

        • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

        •  Answers calls and relays messages to staff.

        • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

        • Provides patient instructions as appropriate.

        • Performs related clerical duties as required, such as direct booking, copying, etc.

        • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.

        • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.

        • May assist in orienting new employees.

        • Maintains courteous relations with patients and staff.

        • Follows Labor Management Principals.

        • May perform other duties as required.


        • Cash Handling

        • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.

        • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

        • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.


        • Additional duties for Service Representatives in Optical Services to include:

        • Coordinates eyewear for delivery to patient.

        • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics.

        • Assists with inventory control procedures.


        • Additional duties for Service Representative in Laboratory to include:  

        • Explains proper specimen collection to members, rejects unsatisfactory specimens.

        • Assures all pertinent information is entered into system during accessioning.

        • Updates and maintains all necessary logs.

        • Accessions laboratory requests in Health Connect/Laboratory Information System.

        • Maintains all printers - sorts and distributes results from printer processing.

        • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
  • Just Posted

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Service Representative- Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and rec...
  • 4 Days Ago

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Director of Shared Services
  • PHS Bio-Medical Services
  • Ontario, CA FULL_TIME
  • Overview Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, cap...
  • 17 Days Ago

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Director of Shared Services
  • Bio-Medical Services, Inc.
  • Ontario, CA FULL_TIME
  • Director of Shared Services Facility PHS Bio-Medical Services Location US-CA-Ontario ID 2023-140097 Category Director Position Type Full Time Shift Days Job Type Exempt Overview Join our team of dedic...
  • 13 Days Ago

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Regional Family Services Director
  • Marsell Wellness Center
  • ONTARIO, CA FULL_TIME
  • JOB DESCRIPTION Job Title: Regional Family Services Director Department: Family Services Location: Southern California Reports To: Vice President, Family Services FLSA Status: Exempt Remote Status: Re...
  • 18 Days Ago

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Director Nursing & Clinical Services
  • Kindred Hospital Riverside
  • Perris, CA OTHER
  • DescriptionScionHealth is committed to a culture of service excellence as demonstrated by our employees’ adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respe...
  • 18 Days Ago

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0 Ambulatory Services Director jobs found in Riverside, CA area

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Family Nurse Practitioner FNP
  • Infusion For Health
  • Riverside, CA
  • Job Description Job Description Infusion for Health is a referral-based infusion center that services all providers in m...
  • 4/24/2024 12:00:00 AM

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Physical Therapist - $77K-85K per year
  • Hiring Now!
  • Riverside, CA
  • Select Medical is seeking a Physical Therapist for a job in Riverside, California. Job Description & Requirements Specia...
  • 4/24/2024 12:00:00 AM

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Physical Therapist - $38-42 per hour
  • Hiring Now!
  • Riverside, CA
  • Select Medical is seeking a Physical Therapist for a job in Riverside, California. Job Description & Requirements Specia...
  • 4/24/2024 12:00:00 AM

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Mental Health Therapist
  • HealthCare Recruiters International
  • Riverside, CA
  • Clinical Coordinator ACSW, APCC, AMFT, LCSW, LPCC, LMFT Forensic Mental Health Clinic, Outpatient Full-Time, Permanent R...
  • 4/23/2024 12:00:00 AM

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RN Case Manager
  • Integrated Resources Inc
  • Riverside, CA
  • Job Title: RN Case Manager Location : Riverside, CA Duration : 3+ Months (Possibility of extension) Shift : 8 Hours X 5 ...
  • 4/23/2024 12:00:00 AM

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Primary Care Physician
  • Welcome Health Inc
  • Riverside, CA
  • Home-Based Primary Care Physician for Seniors What Were About We exist to eliminate the health obstacles that prevent se...
  • 4/21/2024 12:00:00 AM

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Mental Health Therapist
  • Healthcare Recruiters International
  • Riverside, CA
  • Clinical Coordinator ACSW, APCC, AMFT, LCSW, LPCC, LMFT Forensic Mental Health Clinic, Outpatient Full-Time, Permanent R...
  • 4/21/2024 12:00:00 AM

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Physical Therapist
  • Rancho Physical Therapy
  • Riverside, CA
  • Job Description Job Description PHYSICAL THERAPIST - Riverside East, CA Under the general direction of the Clinic Direct...
  • 4/21/2024 12:00:00 AM

Riverside is a city in Riverside County, California, United States, located in the Inland Empire metropolitan area. Riverside is the county seat of the eponymous county and named for its location beside the Santa Ana River. It is the most populous city in the Inland Empire and in Riverside County, and is located about 55 miles (89 km) east of downtown Los Angeles. It is also part of the Greater Los Angeles area. Riverside is the 59th most populous city in the United States and 12th most populous city in California. As of the 2010 Census, Riverside had a population of 303,871. Riverside was fou...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ambulatory Services Director jobs
$142,075 to $196,718
Riverside, California area prices
were up 3.0% from a year ago

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Please use the links to the right to access more information about ambulatory services.
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Proposed revisions are in accordance with the TRICARE Statute that requires TRICARE's payment methods for institutional care be determined, to the extent practicable, in accordance with the same reimbursement rules as apply to payments to providers of services of the same type under Medicare.
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