Ambulatory Services Director jobs in Rancho Cucamonga, CA

Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Representative - Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Job Summary:

    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Establishes and builds rapport and cooperative relationships with the public/members/ staff. Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:


    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



      • Customer Service (Greeting, navigating, instructing/educating)

      • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.

      • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.

      • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.

      • Provides patient information to family members, following established patient confidentiality guidelines.

      • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.

      • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.

      • Follows KP Service Standards.



        • General Job Functions:

        • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.

        • Ensures current schedules are accurate, makes authorized changes as appropriate.

        • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.

        • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

        •  Answers calls and relays messages to staff.

        • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

        • Provides patient instructions as appropriate.

        • Performs related clerical duties as required, such as direct booking, copying, etc.

        • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.

        • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.

        • May assist in orienting new employees.

        • Maintains courteous relations with patients and staff.

        • Follows Labor Management Principals.

        • May perform other duties as required.


        • Cash Handling

        • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.

        • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

        • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.


        • Additional duties for Service Representatives in Optical Services to include:

        • Coordinates eyewear for delivery to patient.

        • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics.

        • Assists with inventory control procedures.


        • Additional duties for Service Representative in Laboratory to include:  

        • Explains proper specimen collection to members, rejects unsatisfactory specimens.

        • Assures all pertinent information is entered into system during accessioning.

        • Updates and maintains all necessary logs.

        • Accessions laboratory requests in Health Connect/Laboratory Information System.

        • Maintains all printers - sorts and distributes results from printer processing.

        • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
  • 2 Days Ago

K
Service Representative- Ambulatory Services
  • Kaiser Permanente
  • Riverside, CA OTHER
  • Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and rec...
  • 7 Days Ago

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Director of Shared Services
  • PHS Bio-Medical Services
  • Ontario, CA FULL_TIME
  • Overview Join our team of dedicated professionals who provide services and operational support to award winning hospitals through roles in supply chain, IT and cybersecurity, clinical engineering, cap...
  • 19 Days Ago

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Director of Shared Services
  • Bio-Medical Services, Inc.
  • Ontario, CA FULL_TIME
  • Director of Shared Services Facility PHS Bio-Medical Services Location US-CA-Ontario ID 2023-140097 Category Director Position Type Full Time Shift Days Job Type Exempt Overview Join our team of dedic...
  • 16 Days Ago

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School Speech Language Pathology Assistant (SLPA) in Murrieta, CA | $37-$42/HR
  • Bilingual Therapies - Director of Educational Resources
  • Murrieta, CA FULL_TIME
  • Position Overview:We're seeking a dedicated Speech-Language Pathology Assistant (SLPA) to support diverse caseloads from PreK to 12th grade in Murrieta, California. If you thrive in a dynamic educatio...
  • 1 Day Ago

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Regional Family Services Director
  • Marsell Wellness Center
  • ONTARIO, CA FULL_TIME
  • JOB DESCRIPTION Job Title: Regional Family Services Director Department: Family Services Location: Southern California Reports To: Vice President, Family Services FLSA Status: Exempt Remote Status: Re...
  • 21 Days Ago

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0 Ambulatory Services Director jobs found in Rancho Cucamonga, CA area

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Rehabilitation Coordinator - LTACH Hospital
  • Lifepoint Rehabilitation
  • Rancho Cucamonga, CA
  • Description Facility Name: Kindred Hospital - Rancho Setting: LTAC Hospital (critical care recovery hospital) Discipline...
  • 4/26/2024 12:00:00 AM

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Optometrist
  • Unicare Community Health Center
  • Ontario, CA
  • Job Description Job Description HIRING FULL-TIME OPTOMETRIST Provide outpatient care for patients with eye-related disor...
  • 4/26/2024 12:00:00 AM

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RN - Critical Care (SDU) - Loan Forgiveness & $25,000 Sign-on Bonus - Full Time, Days (Culver City)
  • Hiring Now!
  • Pomona, CA
  • The Critical Care Registered Nurse is specially trained in hemodynamic monitoring and therapeutic equipment necessary to...
  • 4/26/2024 12:00:00 AM

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RN - Critical Care (Step Down Unit) - Loan Forgiveness & $25,000 Sign-on Bonus - Full Time, Days (Culver City)
  • Alta Hospitals
  • Pomona, CA
  • The Critical Care Registered Nurse is specially trained in hemodynamic monitoring and therapeutic equipment necessary to...
  • 4/26/2024 12:00:00 AM

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Substance Abuse Counselor - Registered
  • Inland Valley Recovery Services
  • Upland, CA
  • Job Description Job Description Entry level position provides supervision and supportive services to clients in regards ...
  • 4/25/2024 12:00:00 AM

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Licensed Clinical Social Worker (LCSW)
  • Mindhealth Wellness Inc.
  • Montclair, CA
  • Job Description Job Description Mindhealth Wellness, Inc., is considered one of the fastest growing Behavioral Health co...
  • 4/25/2024 12:00:00 AM

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Physical Therapist - $80K-93K per year
  • Hiring Now!
  • Upland, CA
  • Select Medical is seeking a Physical Therapist for a job in Upland, California. Job Description & Requirements Specialty...
  • 4/24/2024 12:00:00 AM

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Substance Abuse Counselor (Outpatient-Perinatal)
  • Inland Valley Recovery Services
  • Upland, CA
  • Job Description Job Description Summary: This position counsels individuals with substance abuse issues and related prob...
  • 4/23/2024 12:00:00 AM

Rancho Cucamonga is a city of about 177,000 residents located just south of the foothills of the San Gabriel Mountains and Angeles National Forest in San Bernardino County, California, United States. About 37 miles (60 km) east of Downtown Los Angeles, Rancho Cucamonga is the 19th most populous city in southern California and the 27th state-wide. The city's seal, which centers on a cluster of grapes, alludes to the city's agricultural history including wine-making. The city's proximity to major transportation hubs, airports, and highways has attracted the business of several large corporations...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ambulatory Services Director jobs
$141,273 to $195,607
Rancho Cucamonga, California area prices
were up 3.0% from a year ago

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Please use the links to the right to access more information about ambulatory services.
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Proposed revisions are in accordance with the TRICARE Statute that requires TRICARE's payment methods for institutional care be determined, to the extent practicable, in accordance with the same reimbursement rules as apply to payments to providers of services of the same type under Medicare.
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