Ambulatory Services Director jobs in Oceanside, CA

Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Representative-Ambulatory Services
  • Black Tech Link
  • San Diego, CA FULL_TIME
  • Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.  Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Member and patient needs should be the primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.  Establishes and builds rapport and cooperative relationships with the public/members/ staff.  Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:

  • Upholds Kaiser Permanente's Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws
  • Customer Service (Greeting, navigating, instructing/educating)
  • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.
  • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.
  • Provides reception for designated area(s); verifies patient's visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.
  • Provides patient information to family members, following established patient confidentiality guidelines.
  • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.
  • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.
  • Follows KP Service Standards.
  • General Job Functions:
  • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanente's computer systems as directed by provider or pre-established protocol.
  • Ensures current schedules are accurate, makes authorized changes as appropriate.
  • Verifies members' benefits, notifies member of applicable cost share and updates patients' demographics information to include all patient registration and billing information. Escalate any issues as appropriate.
  • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.
  • Answers calls and relays messages to staff.
  • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials,and completes statistical reports as requested.
  • Provides patient instructions as appropriate.
  • Performs related clerical duties as required, such as direct booking, copying, etc.
  • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.
  • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.
  • May assist in orienting new employees.
  • Maintains courteous relations with patients and staff.
  • Follows Labor Management Principals.
  • May perform other duties as required.
  • Cash Handling
  • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.
  • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non- financial forms and reviews with members as appropriate; directs patients to waiting areas.
  • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.
  • Additional duties for Service Representatives in Optical Services to include:
  • Coordinates eyewear for delivery to patient.
  • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics
  • Assists with inventory control procedures
  • Additional duties for Service Representative in Laboratory to include:
  • Explains proper specimen collection to members, rejects unsatisfactory specimens.
  • Assures all pertinent information is entered into system during accessioning.
  • Updates and maintains all necessary logs.
  • Accessions laboratory requests in Health Connect/Laboratory Information System.
  • Maintains all printers - sorts and distributes results from printer processing.
  • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.


  • Requirements

    Basic Qualifications:
    Experience
    • N/A

    Education

    • High School Diploma or GED required.
      License, Certification, Registration
    • N/A
       
      Additional Requirements:
    • Experience in using multi-line telephones
    • Recent experience in customer service
    • Must be able to work in a fast paced environment and meet established department performance standards and guidelines.
    • Cash handling or equivalent experience
    • Effective written and oral communication skills
    • Must successfully pass basic computer literacy test and demonstrate keyboarding proficiency.
    • Must successfully pass cash handling skills test
    • Must pass Customer Service Assessment test  
    • Preferred Qualifications:
    • Experience in medical office background, cashiering and or equivalent experience and medical terminology
    • Knowledge of Kaiser Permanente's computer systems
    • Demonstrates ability to deal with internal and external customers
    • Ability to prioritize and multi task.
    • For Optical Department - recent front-line service industry experience preferred
    • Varied Hours and Varied Location status.
    • On-call Weekends.
    • Additional hours up to 40 M-F.  
    • Travel required.
    • May work all San Diego MOBs.


    Benefits

    Primary Location: California,San Diego,Orcutt Administrative Offices
    Scheduled Weekly Hours: 1
    Shift: Variable
    Workdays: Mon, Tue, Wed, Thu, Fri, Sat, Sun
    Working Hours Start: 12:00 AM
    Working Hours End: 11:00 PM
    Job Schedule: Call-in/On-Call
    Job Type: Standard
    Employee Status: Regular
    Employee Group/Union Affiliation: B09|OPEIU|Local 30
    Job Level: Entry Level
    Department: San Diego Admin Offices - Reception/Cashier - 0806
    Pay Range: $24.42 - $28.55 / hour


  • 1 Month Ago

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Vice President of Ambulatory Pharmacy Services
  • Clinical Management Consultants
  • Carlsbad, CA FULL_TIME
  • Unlock Your Leadership Potential: Vice President of Pharmacy Services Are you ready to embark on a transformative journey as a key player in the world of healthcare leadership? An incredible opportuni...
  • 16 Days Ago

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Nurse Director of Ambulatory Clinical Operations
  • Clinical Management Consultants
  • La Quinta, CA FULL_TIME
  • A fantastic and exciting career opportunity for Ambulatory Clinic Operations Nurse Director is now available with a reputable non profit Medical Center that has been the heart of healing in Southern C...
  • 11 Days Ago

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Ambulatory Surgery Center Director of Nursing
  • Clinical Management Consultants
  • Coronado, CA FULL_TIME
  • A great opportunity for Surgery Center Director of Nursing has just become available with a highly-sought after surgery center in San Diego County! Located in beautiful Coastal California, this Same-D...
  • 1 Month Ago

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Director of Patient Care Services - Home Health
  • Active Health Services
  • San Diego, CA FULL_TIME
  • JOB DESCRIPTION SUMMARY The Clinical Director/Director of Patient Care Services is responsible for the overall direction of home health clinical services. The Clinical Director/Director of Patient Car...
  • 24 Days Ago

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Director Dietary Services
  • Clinical Management Consultants
  • San Diego, CA FULL_TIME
  • A skilled nursing facility is seeking its next Director of Dietary Services to enhance its team. This role calls for a dedicated professional with a strong background in dietary management, poised to ...
  • 16 Days Ago

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0 Ambulatory Services Director jobs found in Oceanside, CA area

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Group Therapist
  • Lightfully Behavioral Health
  • Carlsbad, CA
  • Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treat...
  • 4/23/2024 12:00:00 AM

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Medical Assistant/Optometry Tech
  • Vista Community Clinic
  • Vista, CA
  • Overview: Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a compreh...
  • 4/23/2024 12:00:00 AM

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Surgical Technician II
  • Sutter Health
  • Carlsbad, CA
  • Organization: SOPS-Sutter Outpatient Services - San Diego Position Overview: Responsible for preparing the sterile field...
  • 4/22/2024 12:00:00 AM

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Primary Care Nurse Practitioner
  • Valor Healthcare
  • Escondido, CA
  • Description About Us Our mission is simple: to provide quality healthcare to America's veterans through our healing focu...
  • 4/22/2024 12:00:00 AM

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Physical Therapist Assistant
  • SpineZone
  • Del Mar, CA
  • Sign On Bonus! Do you believe that physical therapy can play a bigger role in the overall health and wellness of our com...
  • 4/21/2024 12:00:00 AM

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Mental Health Therapist
  • Community Research Foundation
  • Escondido, CA
  • Job Description Job Description Clinician (Regular Full-Time, Hourly) Program: Step Forward North Inland (Escondido) Reg...
  • 4/21/2024 12:00:00 AM

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Group Therapist
  • Lightfully Behavioral Health
  • Carlsbad, CA
  • Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treat...
  • 4/20/2024 12:00:00 AM

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Comprehensive Perinatal Health Worker - Sign on Bonus!
  • Vista Community Clinic
  • Vista, CA
  • Overview: Vista Community Clinic is a private, non-profit, multi-specialty outpatient clinic providing care in a compreh...
  • 4/20/2024 12:00:00 AM

Oceanside is a coastal city located on California's South Coast. It is the third-largest city in San Diego County, California. The city had a population of 167,086 at the 2010 census. Together with Carlsbad and Vista, it forms a tri-city area. Oceanside is located just south of Marine Corps Base Camp Pendleton. Oceanside is at 33°12′42″N 117°19′33″W / 33.21167°N 117.32583°W / 33.21167; -117.32583 (33.211566, -117.325701). According to the United States Census Bureau, the city has a total area of 42.2 square miles (109 km2), of which 41.2 square miles (107 km2) is land and 0.9 square miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ambulatory Services Director jobs
$143,679 to $198,939
Oceanside, California area prices
were up 2.6% from a year ago

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Please use the links to the right to access more information about ambulatory services.
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Proposed revisions are in accordance with the TRICARE Statute that requires TRICARE's payment methods for institutional care be determined, to the extent practicable, in accordance with the same reimbursement rules as apply to payments to providers of services of the same type under Medicare.
January 21, 2020