Ambulatory Services Director jobs in Lacey, WA

Get to know Summit Pacific Medical Center:

Your trusted partner in Health and Wellness, Summit Pacific is a vibrant and expanding public hospital district that operates a Critical Access Hospital with a Level IV trauma designation, three rural healthcare clinics, and a seven-day-a-week urgent care clinic. Our vision is “Through Summit Care, we will build the healthiest community in the Nation.” Our hospital is unique due to its size and accessibility. We pride ourselves on our ability to give patients quick access to a provider.

• Critical Access Hospital
• 24/7 Emergency Department
• Level II Cardiac Center
• Level III Stroke Center
• Level IV Trauma Care

To learn more about Summit Pacific, visit www.summitpacificmedicalcenter.org

About the team: 

The Director of Ambulatory Services advances the mission and vision of the District through effective operational and strategic leadership of Summit Pacific ambulatory services & clinics. Facilitates an interdisciplinary, collaborative approach in the delivery of care and programs in partnership with the Director of Nursing, Director of Ancillary & Support Services, and clinical Dyad partners. Works to achieve optimal performance with ambulatory providers and management staff to ensure excellence in Summit Experience, patient care, quality of care, patient and workforce safety, and operational and financial performance. Proactively assesses needs and opportunities to strengthen existing and develop new programs and services. Implements programs, processes, and best practices to optimize patient care and satisfaction while ensuring maximum operational efficiency.

Required Education and Experience:

• Bachelor's degree in Health Care Administration, Business Administration, or equivalent. Master’s degree preferred.
• Two (2) years of management experience required.
• Five (5) years of progressive experience in medical office/clinic practice settings, both Primary Care & Specialty, preferred.
• RHC & Ambulatory Specialty experience strongly preferred.

Required Licenses, Certifications and/or Registration:

1. None

Job Specific Duties:

1. Provides strategic vision and leadership for Summit Pacific Ambulatory service lines to ensure that each practice meets patient and workforce safety, patient care, quality, experience, and operational and financial performance objectives. Participates in strategic planning and ensures ambulatory operations are aligned with organizational goals and objectives. Assists with the development of growth strategies and identification of service/program needs; participates in planning and implementation of new or acquired services and programs.
2. Partners with Director of Ancillary & Support Services and Director of Nursing to plan, lead, and maintain effective organization-wide clinical operations to meet annual operating and financial performance goals that are in alignment with the District strategic plan and to resolve clinical service issues in a timely manner.
3. Partners with physician leadership and ambulatory managers to plan, optimize, and lead ambulatory operations. Engages staff, providers, and managers in developing and implementing action plans to meet annual operating and financial performance goals and effectively resolve issues.
4. Develops comprehensive business plans, forecasts, and models for new or expanded ambulatory care services.
5. Establishes and ensures accountability for adherence to standards for workflow and delivery of patient care to ensure safety, compliance, efficiency, and patient satisfaction. Drives a culture of safety and quality (high reliability) and leads process improvement initiatives to achieve operational and performance excellence. Analyzes data, identifies problems, develops, and evaluates alternative courses of action and implements improvement plans through utilization of Quality Improvement (QI) and Process Improvement (Pl) principles.
6. Ensures organizational knowledge is documented and maintained for all ambulatory services.
7. Manages and oversees the delivery of exceptional and compassionate care to all patients. Monitors patient satisfaction and initiates activities to improve performance as indicated.
8. Maintains high visibility by making regular rounds to ambulatory services and clinics. Demonstrates an attitude of cooperation and professionalism and fosters harmonious relationships between staff and providers to ensure patient care and customer service standards are met. Addresses problems and issues raised by physicians, employees, and patients in a timely and effective manner.
9. In partnership with Marketing, develops and implements marketing plans to promote the clinics and their professional staff. Maintains positive public relations and referral relationships.
10. Advises and consults with physicians, nurses, and other district personnel. Serves as a liaison across disciplines. Engages with both internal and external partners to advance the performance of ambulatory services. Participates in professional groups/associations. Participates as an active member of various committees; leads work groups, projects and committees as assigned.
11. Effectively leads and develops subordinate managers and staff to achieve performance objectives. Facilitates effective operations and an overall positive work environment that promotes SPMC values to ensure SPMC is the “best place I’ve ever worked.”
12. Performs special projects and other related duties as assigned.

         Compensation range, depending on experience:  $104,419.88 to $170,699.80

BENEFITS:

Our uniquely designed benefits are here to support you and your family in staying well, growing professionally and achieving financial security!

We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.

Benefits offered by SPMC:

• Competitive Compensation
• Medical
• Prescription
• Dental (including Orthodontia)
• Vision
• Healthcare FSA and daycare FSA
• Daycare subsidized benefit
• Life Insurance
• Accidental Death and Dismemberment (AD&D)
• Short- and long-term disability
• Generous employer 403b match contributions for retirement
• 457 retirement account for additional funds
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Smoking Cessation Assistance
• Employee Wellness Program
• Employee Committees to participate in such as Spirit Team
• Beautiful on-site gym for employees
• Instructor led fitness classes for employees, including Yoga, Kettlebells and Bootcamps
• Walking trails on site