Ambulatory Services Director jobs in Glendale, CA

Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Service Representative-Ambulatory Services
  • Kaiser Permanente
  • Woodland, CA OTHER
  • Job Summary:

    Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision.  Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.  Member and patient needs should be the primary focus of ones actions; develops and sustains productive member/patient relationships.  Actively seeks information to understand member/patient circumstances, problems, expectations, and needs.  Establishes and builds rapport and cooperative relationships with the public/members/ staff.  Responds quickly to meet member/patient needs and resolve problems using good judgment. Functionality may differ based upon operational setting.

    Essential Responsibilities:


    • Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.



      • Customer Service (Greeting, navigating, instructing/educating)

        • Greets members/patients and provides reception services, to include directing and assisting members in navigating through the medical center. Provides wayfinding to appropriate care locations/departments as availability allows. Provides direction and instructional guidance to patients who are unable to perform check-in services independently via KP interactive and emerging technologies.

        • Provides coordination of services to address member needs related to benefits, finance and other member services utilizing available technology.

        • Provides reception for designated area(s); verifies patients visit with pre- established appointment scheduling; registers patients; verifies and selects appropriate insurance coverage including confirmation of alternate insurance, and assists members at designated KP interactive and emerging technologies and on all Kaiser Permanente sponsored electronic devices and technologies.

        • Provides patient information to family members, following established patient confidentiality guidelines.

        • Provides patients with assistance and education with regard to the use of KP interactive and emerging technologies.

        • Demonstrates flexibility when addressing various member issues and needs related to operations and member services.

        • Follows KP Service Standards.




          • General Job Functions:

            • Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanentes computer systems as directed by provider or pre-established protocol.

            • Ensures current schedules are accurate, makes authorized changes as appropriate.

            • Verifies members benefits, notifies member of applicable cost share and updates patients demographics information to include all patient registration and billing information. Escalate any issues as appropriate.

            • Directs patients to waiting areas. Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests and procedures.

            •  Answers calls and relays messages to staff.

            • Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.

            • Provides patient instructions as appropriate.

            • Performs related clerical duties as required, such as direct booking, copying, etc.

            • Performs related clerical duties in support of Clinic Strategic Goals and Proactive Office Encounters.

            • Provides telephone reception for designated area by screening and referring incoming calls to appropriate staff; takes and relays messages; gives out general or procedural information.

            • May assist in orienting new employees.

            • Maintains courteous relations with patients and staff.

            • Follows Labor Management Principals.

            • May perform other duties as required.



            • Cash Handling

            • Follows Kaiser Permanente cash safeguarding and cash handling policies and procedures.

            • Determines and collects appropriate payments for services and products (where applicable) rendered as required per health plan coverage and the established fee schedule; informs member of account balance information; collects and documents in the computer system receipt of a variety of financial and non-financial forms and reviews with members as appropriate; directs patients to waiting areas.

            • Carries out appropriate cash control procedures of balancing total revenue received with computer system cash drawer to ensure accuracy; completes closing process in the computer system and deposits daily revenue securely in safe.



            • Additional duties for Service Representatives in Optical Services to include:

            • Coordinates eyewear for delivery to patient.

            • Communicates with the Optical Lab, Contact Lens Distribution Center, and other Optical Centers to manage eyewear order logistics
            • Assists with inventory control procedures


            • Additional duties for Service Representative in Laboratory to include:  

            • Explains proper specimen collection to members, rejects unsatisfactory specimens.

            • Assures all pertinent information is entered into system during accessioning.

            • Updates and maintains all necessary logs.

            • Accessions laboratory requests in Health Connect/Laboratory Information System.

            • Maintains all printers - sorts and distributes results from printer processing.
            • Performs pre-analytical phase testing by centrifuging, separating, bar coding and transporting specimens.
  • 10 Days Ago

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Assistant Director, Ambulatory Reporting & Analytics
  • UCLA Health Careers
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Assistant Director, Ambulatory Reporting & Analytics, will assume a pivotal role in directing and overseeing strategic and tactical decisions for UCLA Health Clinics' business intellige...
  • Just Posted

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Assistant Director, Ambulatory Reporting & Analytics
  • University of California - Los Angeles Health
  • Los Angeles, CA FULL_TIME
  • DescriptionThe Assistant Director, Ambulatory Reporting & Analytics, will assume a pivotal role in directing and overseeing strategic and tactical decisions for UCLA Health Clinics' business intellige...
  • 3 Days Ago

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Director, Design, AMER
  • Director, Design, AMER
  • Los Angeles, CA FULL_TIME
  • ABOUT ROSEWOOD HOTEL GROUPRosewood Hotel Group, one of the world’s leading hotel companies, encompasses various brands: Rosewood Hotels & Resorts®, Carlyle & Co., Asaya, and New World Hotels & Resorts...
  • 28 Days Ago

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Sr. Manager, Consulting - Ambulatory Care & Reception Services
  • Kaiser Permanente
  • Los Angeles, CA OTHER
  • Job Summary: Manages a team of consultants to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Empowe...
  • 9 Days Ago

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RN Care Manager Ambulatory Services-Wilmington Clinic
  • Martin Luther King, Jr. Community Hospital
  • Los Angeles, CA FULL_TIME
  • If you are interested please apply online and send your resume to PBaker@mlkch.org POSITION SUMMARY Under the general direction of the Site Administrator Ambulatory, provides transitional and chronic ...
  • 1 Month Ago

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0 Ambulatory Services Director jobs found in Glendale, CA area

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Psychiatric Nurse Practitioner - Pasadena, CA
  • LifeStance Health
  • Pasadena, CA
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/24/2024 12:00:00 AM

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Psychiatric Nurse Practitioner - Pasadena, CA
  • LifeStance Health
  • Pasadena, CA
  • At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make liv...
  • 4/24/2024 12:00:00 AM

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Workers Compensation Psychologist - Telehealth & In Person
  • Genesis Psychology Group Inc
  • Pasadena, CA
  • Job Description Job Description We are seeking a provider who is able to conduct psychological evaluations that include ...
  • 4/24/2024 12:00:00 AM

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Physical Therapist - $85K-90K per year
  • PRN Healthcare
  • Pasadena, CA
  • Select Medical is seeking a Physical Therapist for a job in Pasadena, California. Job Description & Requirements Special...
  • 4/24/2024 12:00:00 AM

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Medical Director, Medical Management
  • Imperial Health Plan of California, Inc.
  • Pasadena, CA
  • People are the most important asset of Imperial, for this reason the difference and plurality of people, equality of opp...
  • 4/23/2024 12:00:00 AM

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Patient Service Rep - Pasadena
  • Cedars-sinai
  • Pasadena, CA
  • **Job Description**The Patient Service Rep is responsible for positive patient relations, accurate telephone communicati...
  • 4/23/2024 12:00:00 AM

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Patient Service Rep - Congress
  • Cedars-sinai
  • Pasadena, CA
  • **Job Description**Job DescriptionThe Patient Service Rep is responsible for positive patient relations, accurate teleph...
  • 4/23/2024 12:00:00 AM

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Licensed Therapist / LCSW and Supervisor
  • Wings of the Future
  • Pasadena, CA
  • Job Description Job Description We are looking for a compassionate Licensed Therapist to work with patients, identifying...
  • 4/22/2024 12:00:00 AM

Glendale /ˈɡlɛndeɪl/ is a city in Los Angeles County, California, United States. Its estimated 2014 population was 200,167, making it the third-largest city in Los Angeles County and the 23rd-largest city in California. It is located about 8 mi (13 km) north of downtown Los Angeles. Glendale lies in the southeastern end of the San Fernando Valley, bisected by the Verdugo Mountains, and is a suburb in the Los Angeles metropolitan area. The city is bordered to the northwest by the Sun Valley and Tujunga neighborhoods of Los Angeles; to the northeast by La Cañada Flintridge and the unincorporated...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Ambulatory Services Director jobs
$148,891 to $206,156
Glendale, California area prices
were up 3.2% from a year ago

Ambulatory Services Director in Medford, OR
Brody, senior vice president and chief operating officer for ambulatory services for Franciscan Alliance, which operates 14 hospitals and numerous outpatient facilities in Indiana and Illinois.
December 28, 2019
Ambulatory Services Director in Carson City, NV
Please use the links to the right to access more information about ambulatory services.
February 23, 2020
Ambulatory Services Director in Springfield, MO
Proposed revisions are in accordance with the TRICARE Statute that requires TRICARE's payment methods for institutional care be determined, to the extent practicable, in accordance with the same reimbursement rules as apply to payments to providers of services of the same type under Medicare.
January 21, 2020