Ambulatory Services Director jobs in Everett, WA

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Under minimal supervision, accountable for clinical quality and financial performance of the Ambulatory Surgery Centers (ASC) across Optum WA, including pre-operating, operating room (OR), post anesthesia care, Endoscopy Lab, and Sterile Processing and ensures compliance with all regulatory and legal requirements. Accountable for developing collaborative relationships with surgeons, employees, and regional partners.  Develops regional strategy to ensure safety, minimize risk, achieve high quality, maintain accreditation/licensure and pass audits in all ambulatory surgical centers (ASCs).    

Primary Responsibilities:

• Regional ASC Leadership & Clinical Operations:
  • Develops regional department goals and objectives which support system initiatives and drives standardization and best practices across regional ASCs
  • Develops and supports a regional ASC governance structure
  • Develops and builds a cohesive regional ASC leadership team
  • Ensure all regulatory standards and other operational standards are adhered to and documented
  • Ensures all locations and leaders can successfully manage and lead through accreditation and licensure surveys
  • Develops regional standards that ensure an excellent ASC experience for both of our core customers: patients and proceduralists
  • Develops, implements, monitors and evaluates regional performance measures to support continued financial growth
  • Demonstrates solid communication with ASC Medical Directors and ASC leadership
  • Provides support and collaboration between ASC Medical Directors and ASC operations to continuously improve access, service and strategically grow the department
  • Coaches directors, manager and ASC subject matter experts to ensure exemplary communication and service. Develops staff through coaching, cross training, internal/external education opportunities to improve or enhance job skills
  • Conducts regular review of progress toward goals and demonstrates satisfactory progress toward identified goals
  • Develops a strategic workforce plan and provides support to the Directors and Managers of the ASCs to: interview, hire, counsel, educate, motivate, support and discipline employees as needed  
• Strategic Operations & Financial Management:     
  • Maximizes operational effectiveness, safety, quality and productivity using a formal process improvement management system, including ASC business  planning, utilization management, supply chain management budgeting and forecasting of revenues and expenses of areas of responsibility in alignment with the surgical services strategic planning  strategies and goals
  • Maintains active knowledge of trends within specialty and external markets to enhance overall planning effectiveness 
  • Consistently meets work deadlines, schedules and provides project management work in a timely manner
• Quality and Project Management: 
  • Demonstrates skills in technical and analysis and evaluation, problem-solving presenting options for resolution and initiating appropriate actions steps
  • Proactively identifies and resolves safety and quality issues using Root Cause Analysis
  • Facilitates annual process improvement value stream mapping including coaching and mentoring of the ASC team on the principles of (Lean) process improvement principles and techniques
  • Provides oversight of ASC related quality and safety programs and adverse or sentinel events   
• All staff members are to promote a positive and productive work environment by acting maturely and responsibly, satisfactorily performing his or her job responsibilities and conducting themselves in a professional, courteous and respectful manner toward fellow employees, physicians and patients
• Must relate to other people beyond giving and receiving instructions: (a) get along with co-workers or peers without exhibiting behavioral extreme; (b) perform work activities requiring negotiating, instructing, supervising, persuading or speaking with others; and (c) respond openly and appropriately to feedback regarding performance from a supervisor
• Performs all duties in a manner which promotes and supports the Core Values and Compact of The Everett Clinic
• Integrates Lean principles, practices and tools to improve operational efficiency, reduce costs and increase customer satisfaction
• Frequently must follow written and oral instructions as well as complete routine tasks independently
• Completes annual compliance training on HIPAA/Privacy/Confidentiality/Non-Discrimination/Harassment/Integrity Statement and signs Agreements
• Ensures confidentiality of patient information following HIPAA guidelines and TEC policies
• Attends training to meet requirements of the job position and as needed or mandated by TEC policies, Div. of Occupational Safety & Health (DOSH), OSHA, L&I and other state/federal regulations
• Has regular and predictable attendance

Non-Essential Duties & Responsibilities:  

• Performs other duties as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Years of post-high school education can be substituted/is equivalent to years of experience.

Required Qualifications:

• Maintain “Active” WA DOH Registered Nurse Licensure
• Travel 25% locally

Preferred Qualifications:

• ASC and/or tertiary level perioperative experience and 5 years OR experience
• 4 years management experience

Knowledge, Skills & Abilities: 

• Knowledge: Extensive business knowledge with comprehensive understanding of organization and functional area(s).  Knowledge of fiscal management systems and techniques. Knowledge of management practices including supervision and staff development. Knowledge of governmental regulations for ASCs and reimbursement requirements. Knowledge of national standards for all areas in the ASCs. Knowledge of surgery center computer systems and applications
• Skills: Proven leadership skills. Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook and the ability to learn and apply new technologies and skills.  Organizes, prioritizes, and coordinates multiple activities and tasks. Skill in negotiation and conflict resolution. Skill in exercising initiative, judgment, problem solving and decision making. Interpersonal skills to develop and maintain effective relationships with staff, physicians, regulators and patients. Organizational and time management skills to work independently and with groups to achieve Clinic and ASC goals and objectives. Must possess solid communication skills both speaking and writing to communicate clearly and understandably
• Abilities: Reads, speaks, understands and writes proficiently in English. Works effectively in a team environment.  Works with initiative, energy and effectiveness in a fast-paced environment. Ability to communicate and maintain good relationships with clinical personnel, medical staff, administration, ancillary and other departments. Ability to identify opportunities for process improvement and coach others through management of complex process improvement opportunities. Ability to analyze and interpret complex data such as monitoring quality control standards. Ability to motivate with reflective listening and learning and respect alternative perspective and points of view

Physical Demands: While performing the duties of this job, employees are regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.

Mental Demands: While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; may use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with managers, staff, customers, patients, the public and others encountered in the course of work, some of whom may be dissatisfied or abusive individuals.

Typical Working Conditions: Typical office conditions and noise level is usually quiet.  Interaction with others is busy, constant and occasionally interruptive.  Work may be demanding at times.  May require ability to work irregular hours. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Contact: Physicians, employees, patients, public and possibly vendors. Works closely with ASC Medical Staff Committee and Directors and Supervisors within TEC and Clinical instructor for EvCC RN students.

Washington Residents Only: The salary range for Washington residents is $122,100 to $234,700 annually. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.