Ambulatory Services Director directs the staff and programs of the ambulatory services department. Oversees, administers, and coordinates all activities and operations of the ambulatory services for the health care facility, including outpatient clinics, outpatient surgery, and urgent care centers. Being an Ambulatory Services Director develops and introduces approved standards and guidelines for ambulatory services and programs. Maintains working relationships with community agencies. Additionally, Ambulatory Services Director ensures non-emergency care clinics operate within budget and in accordance with performance standards. Requires a bachelor's degree. Typically reports to top management. The Ambulatory Services Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Ambulatory Services Director typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Position: Patient Access Services Representative III - Shift - Ambulatory Registration
Kern Medical strives to recruit the highest quality candidates, resulting in a high-performance workforce that consistently delivers quality patient care.
Career Opportunities within Kern Medical for qualifying positions include many benefits, such as:
Compensation
The estimated pay for this position is $23.7134 to $29.1645. The rates shown include a 6% premium pay (base= $-$ plus 6%). This reflects only a portion of the total compensation package for this position. Additional compensation may be available for this role through differentials, incentives, and bonuses. In addition, this position may be eligible for participation and company contributions to the Kern County Employees’ Retirement Plan.
Job Description
Under supervision, performs patient access, registration/admitting, and financial counseling activities, which may include: limited shift supervision responsibilities, all phases of patient registration and admitting functions, patient financial counseling, researching and evaluating complex federal, state, and commercial insurance funding issues and developing methods, policies, and procedures for an assigned area.
DISTINGUISHING CHARACTERISTICS:
The Patient Access Services Representative III is the lead level of the Patient Access Services Representative classification series. Incumbents are expected to have advanced knowledge of all phases of insurance funding and excellent customer service skills in dealing with patients in person and on the telephone. Assignments in registration/admitting financial counseling or related patient access areas may include limited supervisory responsibilities on an assigned shift. Patient Access Services Representative III is distinguished from the Patient Access Services Supervisor classification, which performs full supervisory responsibilities.
Essential Functions:
Employment Standards:
High School diploma or GED and two (2) years of patient access experience OR an equivalent combination of education, training, or experience sufficient to successfully perform the job's essential duties.
Employees must maintain all health requirements designated by Kern Medical.
Candidates must provide detailed information on their equivalent combination of education and/or experience which provides the knowledge of, skills and abilities indicated below:
Knowledge of: state and federal government funding programs such as Medicare, Medi-Cal, CCS, and Workers’ Compensation; commercial insurance payers such as indemnity, PPO, Managed Care, and HMO plans; billing and reimbursement guidelines and methodologies for state and federal government and non-government payers; medical and insurance terminology; HIPAA privacy and compliance practices.
Ability to: communicate effectively both orally and in writing sufficient to perform the essential functions; read, understand, and apply policies and guidelines; coordinate and review the work of others; obtain information from a variety of sources, including patients and families; use computers and various software to accomplish work; establish and maintain effective working relationships with patients, families, and other internal and external customers; use tact and empathy in working with patients and families under stressful situations; perform work effectively with frequent interruptions; perform multiple tasks in a fast-paced environment; lift, carry, push or pull files; sit at work station for prolonged periods of time; and report to various departments throughout the hospital.
Supplemental:
A background check will be conducted for this classification.
All Kern Medical employees are designated “Disaster Service Workers.” In the event of a disaster or civil disorder, all Kern Medical employees are to remain at work or report to work safely and practically.
If position responsibilities require driving a personal vehicle, then possession of a current valid California Driver’s License and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.
If position responsibilities require driving a vehicle owned, leased, or rented by Kern Medical, then possession of a current valid California Driver’s license, a signed authorization for Release of Drivers Record Information, and adherence to the Kern County Hospital Authority Vehicle Use and Driving Standard Policy (ENG-EC-119) is required.
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