Admissions Representative - Higher Ed. jobs in Norfolk, VA

POSITION PURPOSE

Enrollment of students who meet the admissions criteria and can benefit from the academic programs offered. The Admissions Representative is expected to maintain the top enrollment standard student starts and be the leader in this area. The Admissions Representative must set the positive example of personal production performance.

JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES

• A focus on attracting students who are qualified and likely to complete and benefit from the education and training provided by the school and not simply obtaining enrollments. It is not permissible to become involved in admission testing or admission decisions, including signing and accepting the enrollment agreement.
• Provide assistance to all Company developed inquiries (both previously received and new), through the complete inquiry cycle from Inquiry to Start including, taking inbound calls and making outgoing calls, scheduling appointments, interviewing students, receiving applications, making recommendations regarding prospective students' ability to benefit from the education and training, and doing the necessary follow-up to ensure that students attend orientation and start school as scheduled
• Update CampusVue for all associated activities when working with inquiries using Contact Manager and the Admissions and Contact Manager Folders.
• Provide a high level of customer service and ensure all inquiries are contacted and record each call in the Contact History section of CampusVue.
• Personally develop inquiries through outside contacts and student referrals
• Relies upon experience to exercise discretion to make judgments regarding routine and non-routine issues
• A wide degree of creativity is expected in order to expand the Company’s recruiting process and methods
• May develop work schedule in order to attend out of school events such as Career Fairs
• Complete the Admissions (Blue Folder) using the Student File checklist and Document Track and Scan all required documents as indicated on the checklist into CampusVue. This includes securing high school/GED graduation verification.
• Report all recruitment activity daily to the Campus Director of Admissions
• Attend admissions meetings and training sessions as scheduled
• Meet with the Campus Director of Admissions to review the media calendar to be prepared for inquiry flow
• Comply with the Admissions Policy and Procedure and the policies of regulatory bodies
• Admissions Representatives are non-exempt employees and are required to work flexible hours. Admission Representatives will be required to occasionally work early evenings and Saturday hours in order to fulfill the responsibilities of the position.
• Perform other tasks as assigned by the Director of Admissions

EMPLOYMENT STANDARDS

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty in a satisfactory manner. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High School Diploma or GED, or equitable on-the-job experience required
• Associates Degree with at least one year of admissions or related experience preferred

Experience/Skills

• Experience working in a campus environment desirable
• Strong interpersonal and written communication skills
• Effective multi-tasking and time management skills
• A result-oriented, quick-thinking organized approach to make things happen
• Sales/Customer Service experience required
• Good computer skills, (Word, Excel, Outlook); CampusVue experience a plus
• Ability and willingness to work some evenings and weekends

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