Admissions Representative - Higher Ed. jobs in Kalispell, MT

JOB DESCRIPTION

The mission of the C.M. Russell Museum is to share the life, art, and times of Charles M. Russell as we learn from the past, honor the present, and inspire the future cultures of Russell's West.

TITLE: Guest Admissions Representative

DEPARTMENTS: Museum Operations

REPORTS TO: Operations Manager

Position Summary: The Guest Admissions Representative position is a part-time position. This position is for individuals who can utilize excellent customer service skills and interact with guests onsite to sell Museum admissions and memberships, and engage guests in a positive, fun, inclusive and educational capacity. This individual will provide compelling and personalized information while recommending exhibitions and key pieces to help build fun and amazing Museum experiences. Also, will perform core operational functions of our ticketing system, way finding, and opening and closing of Museum’s ticketing operations. Cross-trained to be able to perform all retail responsibilities in regards to gift shop sales.

PRIMARY DUTIES:

· Provides enthusiastic and efficient customer service by answering questions regarding Museum exhibits, special attractions, providing directions and assistance, to enhance the guest experience.

· Anticipates guest issues and is empowered to proactively solve guest issues and needs.

· Has the curiosity and excitement to learn special attractions, exhibit content and price structure to efficiently increase sales numbers.

· Has the ability to build personal relations with Museum members/guests to encourage repeat visits.

· Participates in team meetings to create and discuss new sales tactics.

· Processes all transactions on the Museum’s ticketing/POS system according to Museum policies and procedures.

· Accurately balances monies through ticketing system and POS system.

· Assists guests that appear or are lost, or guests with any issues or problems.

QUALIFICATIONS:

· Excellent organizational, interpersonal, and critical-thinking skills

· Exceptional customer service

· Must possess the ability to maintain a positive consistent attitude

· Ability to multitask (i.e. explain Museum content while actively completing ticketing transactions)

· Has the ability to learn, comprehend and utilize the Museum’s ticketing system to ensure efficient and accurate transactions.

· Has the curiosity to learn Museum content and culture and is able to communicate that to guests in an engaging and inclusive way.

· Position requires ability to sit or stand for extended periods on a regular basis, ability to lift up to 25 pounds occasionally

· Punctual, reliable, flexible, and sense of humor

Job Type: Part-time

Pay: $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Weekends only

Work Location: One location