Administrative Services Supervisor supervises the daily operation of one or more support services for an organization, including clerical services, office space, equipment and supplies, vendor management and other support services. Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations. Being an Administrative Services Supervisor ensures compliance with established corporate standards and may be responsible for reviewing and evaluating the work and performance of subordinates. May require an associate degree. Additionally, Administrative Services Supervisor typically reports to a manager. The Administrative Services Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Thorough knowledge of department processes. To be an Administrative Services Supervisor typically requires 3-5 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Description
The Participant Support Center Supervisor holds a key position within P&A, as this person is critical to overall customer satisfaction. The position is considered a working supervisor, whose core responsibility is to oversee the timeliness, accuracy, and overall customer service of the Participant Support Center and assigned Participant Support Specialists. Duties include but are not limited to providing guidance and support to the Participant Support Specialists, coaching and feedback to assigned team members, and handling escalated calls and issues.
Job Duties
Requirements