Administrative Services Manager directs and coordinates the delivery of administrative services such as clerical support, mail distribution, document management, maintenance, and food service to ensure efficient operations of the business. Ensures that users understand how to access services with clear policies and procedures. Being an Administrative Services Manager suggests improvements to services and identifies additional efficiencies. Typically requires an associate degree or its equivalent. Additionally, Administrative Services Manager typically reports to a head of a unit/department. The Administrative Services Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Administrative Services Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Description:
SUMMARY
Working under the direction of the Chief Financial Officer, the Program Manager (“Program Manager”) provides administrative, financial, engineering, technology, and policy related support for the Utility’s executive team, leadership to administrative support staff throughout the Utility, and ensures Utility projects and priorities are carried out. The Program Manager interprets operating policies, exercises independent judgment in the resolution of administration problems and maintains confidentiality. The Program Manager must be flexible and must have excellent project management and interpersonal skills and must be able to work well with all levels of internal management and staff, as well as outside vendors, clients and the public. The Program Manager is expected to exercise good judgment, independence, initiative, and professional expertise in conducting day-to-day operations. All work duties and activities must be performed in accordance with the City and Utility's safety rules and operating regulations, policies and procedures as well as federal, state, and local regulations.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the ability to interact with the public and outside agencies with patience, tact, respect, and professionalism and the following. Other duties may be assigned.
Utility Leadership Support
Stakeholder Relations Support
Administrative Team Leadership Support
MARGINAL FUNCTIONS
Performs other duties as required.
PERFORMANCE EXPECTATIONS
The Program Manager is responsible to manage their performance in accordance with this job description and the performance expectations provided to them by management. If at any time the Program Manager is unsure of their role or specific responsibilities, it is the Program Manager’s responsibility to refer to their job description and ask for clarification from their supervisor. Management will work with the Program Manager, as needed, to ensure performance expectations are clearly communicated and performance goals are achieved.
SUPERVISORY RESPONSIBLITIES
The Program Manager leads, coordinates, and monitors the performance of administrative support staff throughout the utility, in cooperation with the individual departments and department heads they support.
QUALIFICATIONS
To perform the job successfully, an individual must be able to perform essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Any combination of education/experience equivalent to a Bachelor’s degree in Public Administration or related field and three (3) years experience in an administrative support leadership role; A Master’s Degree in Public Administration may be substituted for experience.
OTHER KNOWLEDGE, SKILLS and/or ABILITIES
LANGUAGE SKILLS
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Communication skills conducive to maintaining optimum working relationships with staff members, other departments, local, state and federal agencies, business and the general public.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in writing, oral, diagram, or schedule form.
CERTIFICATIES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger to handle or feel; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The noise level in the work environment is usually moderate.