Administrative Services Manager jobs in Germantown, MD

Are you ready to be part of the future of healthcare? Can you think big, be bold, and harness the power of digital and AI to tackle longstanding life sciences challenges?  Then Evinova, a new health tech business part of the AstraZeneca Group might be for you!   

Transform billions of patients’ lives through technology, data, and innovative ways of working. You’re disruptive, decisive, and transformative. Someone excited to use technology to improve patients’ health. We’re building a new health tech business – Evinova, a fully-owned subsidiary of AstraZeneca Group. 

Evinova delivers market-leading digital health solutions that are science-based, evidence-led, and human experience-driven. Thoughtful risks and quick decisions come together to accelerate innovation across the life sciences sector. Be part of a diverse team that pushes the boundaries of science by digitally empowering a deeper understanding of the patients we’re helping. Launch pioneering digital solutions that improve the patients’ experience and deliver better health outcomes. Together, we have the opportunity to combine deep scientific expertise with digital and artificial intelligence to serve the wider healthcare community and create new standards across the sector.  

The Enterprise IT Services Lead role presents a unique opportunity to join Evinova from the beginning and deliver high-quality IT services on a global scale as part of its launch. The Enterprise IT Services Lead, reporting to the Evinova Head of Cyber Security, will be responsible for ensuring IT solutions and services meet Evinova’s business, security, and compliance needs. This role will establish the Enterprise IT Services strategy and provide operational oversight of Evinova’s outsourced IT support provider. The role will require operationalizing service management processes to deliver end-user satisfaction and strong vendor management (e.g., change/incident/problem/knowledge management, policy development, metrics review, periodic audits, etc.). Additionally, this role will closely collaborate with globally dispersed Commercial, R&D/Product Development, and Operations/Implementation teams – providing excellent opportunities for professional development across domains and international geographies. Success in this role requires solid organizational and project management skills, strong emotional intelligence, and a natural disposition toward creative problem-solving. The ideal candidate will think holistically and proactively deliver on opportunities to advance our internal IT services and related capabilities. If you are a Technology Management professional seeking increased levels of responsibility, accountability, and visibility – then this is the role for you!   

• Key responsibilities include:

• Defining and maintaining best practices and controls around IT Service Management and overall Operational Service Delivery – to ensure business objectives are met efficiently, effectively, and consistently.

• Developing and implementing Evinova’s enterprise IT strategy, includng hands-on development of detailed requirements as new technologies are introduced to Evinova.

• Operate as the “Service Owner” for multiple technologies.

• Coordinate the deployment of IT solutions and related services (e.g., infrastructure, applications, services).

• Drive effective management of all aspects of Business IT systems (e.g., planning, implementing, operation, and maintenance).

• Developing and maturing foundational IT Service Management processes (e.g., Incident, Change, Knowledge Management, CMDB)

• Monitor operational performance of IT resources and service providers – responding to IT incidents/problems as required.

• Periodic reviews of IT assets, software licenses, and other related resources to proactively identify potential operational issues, inefficiencies, and non-compliance.

• Partnering with adjacent technology and business teams to develop and maintain an authoritative inventory of all technology assets, their purpose, and risk classifications (Business Impact and Cyber Risk).

• Partnering with the Cyber GRC Lead in developing and maintaining the Evinova Business Continuity and Disaster Recovery plan.

• Support the Security Operations Lead for incident response and recovery activities – on an as-needed basis.

• Identify improvements and innovative solutions to help further extend the use of digitalization across Evinova.

• Coordinate shared services with AstraZeneca Group counterparts to ensure adequate oversight of shared responsibilities.

Minimum Qualifications:

• Bachelor's degree in Technology, Computer Science, Business Administration, or a related field.

• 5 years of combined experience in the following areas IT Operations, IT Service Management (ITSM), ITIL, IT Solution Design, and IT Process Improvement.

• Prior IT administration/management experience at a Health tech and/or SaaS solution provider with a globally distributed employee base.

• Familiarity with deploying and maintaining cyber security tools/solutions (e.g., vulnerability scanners, log collection, etc.).

• Strong “customer-focused” and “solution-oriented” disposition.

• Highly motivated, self-starter, and willing to grasp new concepts and business processes quickly.

• Advanced knowledge of leading business productivity and HR solutions (e.g., Microsoft M365 suite, Workday, Salesforce, sophisticated situations, assessing risks, and balancing strategic and tactical compliance/quality requirements.

• Demonstrable experience in delivering outcomes around consulting, consensus building, and business engagement.

• Ability to work independently in a fast-paced and dynamic environment with a demonstrable ability to handle contending priorities.

• Excellent written and verbal communication skills, project management, process improvement, attention to detail, and critical thinking skills are highly preferred.

Desired Qualifications:

• Master’s degree in computer science, business administration, or similar relevant area of study. 

• At least 1 related professional certification such as the ITIL v4 Foundations Certification

• Demonstrable experience with assessing technology environments, conducting gap/feasibility assessments, and/or producing workflow process analysis documentation.

• Prior experience communicating with and developing solutions for diverse collaborators.

• Understanding of automation use cases and their implementation.

• Familiarity with regulatory requirements around data security, privacy, and retention.

• A global perspective on privacy, security, and data protection issues and trends (experience with Asia-Pacific data privacy and protection regulations is a strong plus).  

• Demonstrate initiative, strong customer orientation, and cross-cultural working. 

Why Evinova (AstraZeneca)?

Evinova draws on AstraZeneca’s deep experience developing novel therapeutics, informed by insights from thousands of patients and clinical researchers. Together, we can accelerate the delivery of life-changing medicines, improve the design and delivery of clinical trials for better patient experiences and outcomes, and think more holistically about patient care before, during, and after treatment.  We know that regulators, healthcare professionals, and care teams at clinical trial sites do not want a fragmented approach. They do not want a future where every pharmaceutical company provides its own, different digital solutions. They want solutions that work across the sector, simplify their workload, and benefit patients broadly. By bringing our solutions to the wider healthcare community, we can help build more unified approaches to how we all develop and deploy digital technologies, better serving our teams, physicians, and ultimately patients.  Evinova represents a unique opportunity to deliver meaningful outcomes with digital and AI to serve the wider healthcare community and create new standards for the sector.  Join us on our journey of building a new kind of health tech business to reset expectations of what a bio-pharmaceutical company can be. This means we’re opening new ways to work, pioneering cutting-edge methods, and bringing unexpected teams together. Interested? Come and join our journey.

So, what’s next?

Are you already imagining yourself joining our team? Good, because we can’t wait to hear from you.

Where can I find out more?

Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/

Follow AstraZeneca on Facebook https://www.facebook.com/astrazenecacareers/

Follow AstraZeneca on Instagram https://www.instagram.com/astrazeneca_careers/?hl=en

Learn more about Evinova www.evinova.com

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.