Manager, Student Accounts Receivable
Wayne State University is searching for an experienced Manager, Student Accounts Receivable at its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
Job Purpose
Under the direction of the Associate Director, Bursar Office, the Manager, Student Accounts Receivable position provides leadership and oversight of Student Accounts Receivable and Accounting Assistant staff, ensuring all procedures, service expectations, accounts receivable recovery, area processes and controls are met for the department. The Manager coordinates Student Accounts Receivable service roles, student account administrative processes, serves as the first point of escalation for student concerns, ensures timely billing and collection of third party invoices, oversees processes to ensure regulatory compliance and coordinates work to drive accounts receivable recovery.
Essential Functions
Hire, train and develop new Student Accounts Receivable employees. Provide managerial oversight of Student Accounts Receivable administrative professional staff and student employees. Ensure transactions for all academic and non-academic personnel within the assigned units are performed in compliance with University policy and procedure.
Manage student accounts receivable administrative process, including third party billing, collection, refunding, accounting and reconciliation activities, ensuring regulatory compliance and timely, accurate completion. Determine manpower needs and appropriate staffing levels to support area service expectations. Manage staff work assignments and monitor job flow.
Reconciles accounting funds and suspense accounts. Assist staff in identifying and correcting out of balance transactions and unapplied accounts. Identify, investigate and resolve student account discrepancies. Post journal vouchers as necessary to correct transactional errors.
Collect and analyze financial information to recommend or develop efficient use of resources and procedures, provides strategic recommendations, and maintains solutions to business and financial problems. Engages in Student Accounts Receivables projects and collaborates with campus partners to drive institutional initiatives.
Participate as an active member of the Bursar's leadership team and ensure active communication and cohesive working relationship with all other departments. Provide backup and support to department Associate Directors.
Create and synthesize student account reconciliation reports. Address and resolve outstanding and stale dated checks. Coordinate reversals and returns with Accounts Payable and Office of Student Financial Aid to ensure state and federal regulatory compliance with unclaimed funds.
Perform other related duties as assigned.
WORK CONTEXT
Job Reports to: Associate Director.
Leadership Accountability: Develops strategic plans and interprets policy.
Supervisory Accountability: Supervises associates below supervisory level.
Organizational Accountability: Manages sub-unit of a department.
Financial Accountability: Monitors expenditures.
Customer Accountability: Interfaces with customers outside the S/C/D.
Freedom to Act: Subject to general input from supervisor.
Qualifications:
MINIMUM QUALIFICATIONS
Education
- Bachelor's degree
- Bachelor's degree from an accredited college or university in accounting, business administration or related field.
- Master's degree preferred.
Experience
- Specialist (minimum 5 years of job-related experience)
- Minimum of three (3) years collections and supervisory experience required.
- Minimum five (5) years of management or supervisory experience in student accounts receivable/bursar office for a college or university preferred.
- Experience should include hands-on experience with an integrated student and finance system, preferably Banner Unified Digital Campus (UDC) and demonstrated proficiency in Microsoft Office, especially Excel.
- Demonstrated working knowledge of Generally Accepted Accounting Principles (GAAP); fund, college, university, or student accounting; federal regulations for Title IV funds; and state/federal collection and bankruptcy laws as they relate to student receivables.
Knowledge, Skills, and Abilities
- Leadership: Ability to influence and motivate individuals and teams to achieve high level results, enhancing the customer experience, along with meeting policy and compliance mandates. Leadership includes talent acquisition and retention, developing others, coaching, relationship building, in addition to assigning and coordinating work.
- Detailed and Accurate: Attentive to detail, with the ability to quickly spot errors and discrepancies, quickly identify potential problems and even anticipate where trouble may potentially occur. Ability to interpret financial and student account data and make recommendations on their findings.
- Customer Service: Provide high level of customer service to the WSU community to ensure that customer’s experience is handled with courtesy and diplomacy.
- Collaboration and Teamwork: Ability to collaborate with others to ensure university goals are achieved. Ability to work closely with managerial peers and Director, providing financial information relevant to operational needs.
- Communication: Demonstrated ability to engage and service multicultural customers with unique needs to ensure goal achievement. Ability to deal professionally and tactfully with upset or difficult customers. Communicate effectively both orally and in writing.
- Honesty and Integrity: Ability to reveal and discrepancies or financial irregularities that could compromise WSU’s integrity. Maintain high level of confidentiality to ensure sensitive data is protected. Follow all procedures and practices of the department and WSU to ensure compliance.
- Technical: Working knowledge of Microsoft office suite. Banner or similar student information systems.
School/College/Division:
H82 - Fiscal Operations
Primary department:
H8235 - Bursar
Employment type:
- Regular Employee
- Job type: Full Time
- Job category: Staff/Administrative
Funding/salary information:
- Compensation type: Annual Salary
- Salary minimum: $56,700
- Salary hire maximum: $68,750
Working conditions:
Office environment primarily performed on-campus.
Some late nights and/or weekends may be required.
Job openings:
- Number of openings: 1
- Reposted position: No
Background check requirements:
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.
Equal employment opportunity statement:
Wayne State University provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. The university encourages applications from women, people of color and other underrepresented people. Wayne State is an affirmative action/equal opportunity employer.