Account Services Representative provides superior customer service to account holders by responding to questions about their account and processing transactions and fills in as teller as needed. May process account openings, closings, and distributions following standard procedures and regulations. Being an Account Services Representative resolves customer issues and escalates complex cases to the appropriate bank staff. Knowledgeable about bank products and services. Additionally, Account Services Representative identifies cross-selling opportunities as appropriate, and may refer customers to other bank resources. Requires a high school diploma or equivalent. Typically reports to a manager. The Account Services Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Account Services Representative typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
About Reliant Financial Services LLC
RFS is a revenue cycle service company focusing on post service patient engagement and patient communication while ensuring we are experts in resolving self-pay account balances, establishing and monitoring payment arrangements, helping with problem insurance accounts including underpayments and denials.
We’re a family, and our employees are everything to us. Our team is comprised of high-quality individuals, carefully selected, and provided with the tools and knowledge they need to be successful. We recruit team players to become productive, long-term employees. We provide the training necessary for our employees to meet and exceed the highest standards in the operations of our company. We offer employees a generous and comprehensive compensation and benefits package in an exciting and challenging work environment.
Essential Duties and Responsibilities
Patient Account Representatives are the front line of customer support for patients calling to resolve billing questions and issues while building effective relationships and trust with customers through listening, empathizing, and taking appropriate action. You will work over the phone with patients and perform the following duties:
Compensation and Benefits
Basic Qualifications