Account Manager jobs in Fort Wayne, IN

Account Manager develops relationships with smaller to mid-sized clients to increase revenue. Pursues relationships with potential new accounts and identifies business opportunities to upsell services/products to current and new businesses. Being an Account Manager drives retention and growth among customers by understanding their business needs and helping them succeed. Has detailed knowledge of products and services offered and ensures that products and services consistently meet client needs. Additionally, Account Manager maintains a cadence of communicating with customers to ensure client satisfaction and promote ongoing contract renewal. Advises internal teams on product and service improvements/suggestions based on client feedback. Provides sales quotes and responds to requests for proposals. May support higher-level account managers working with larger accounts. Typically requires a bachelor's degree. Typically reports to a manager. The Account Manager work is closely managed. Works on projects/matters of limited complexity in a support role. To be an Account Manager typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)

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Regional Service Manager - Fort Wayne, IN (Remote)
  • Signode -Regional Service Manager
  • Fort Wayne, IN FULL_TIME
  • Regional Service Manager - Fort Wayne, IN (Remote)

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    Description/Job Summary

    About Signode:

    With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

    We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

    Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.


    Summary

    Directs and coordinates activities of field service personnel to ensure the satisfactory performance of Signode power equipment and identify new business opportunities.


    •    We offer a competitive salary with a range of $90,000 - $112,000 based on experience and skill set. 
    •    This position is eligible to participate in the Signode annual bonus program with a target of 15% of base salary.
    •    A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode’s 401(k) program. 


    Essential Functions

    • Manage a team of 10-13 Field Service personnel in your region, supporting over 1,000 customer accounts and 5,000 machines in each region.
    • Oversee the activities of the personnel and ensure coverage for completion of service calls in a timely manner.
    • Review workorders; billable, warranty and installation reports to ensure accuracy of hours/travel, professional documentation and any follow up actions required for full resolution and invoicing.
    • Approve, timecards, expense reports and annual maintenance agreements.
    • Review agreement reports to understand profit and loss within their responsibility.
    • Accountable for growth and margin, year over year through the sale of maintenance agreements, product retrofits and billable service, including maximized utilization levels.
    • Provide qualified supervision for field service techs on special application equipment.
    • Ensure and coordinate training and development of technical skills of team to successfully handle customer needs within the region.
    • Form strong relationships with internal and external customers to collaborate and service the needs of the end user.
    • On a regular basis, partner with Sales, Product and Marketing Managers, and Engineering to continuously improve the organization, equipment, and department.
    • Provide necessary resources, training and tools for the team to effectively and safely perform their job.
    • Lead and resolve escalated of customer issues, as well as, educating them on value of services rendered.   
    • Gather and share essential KPI’s, weekly, monthly reports as well as quality reports.
    • Partner with inventory manager on inventory levels of each service van inventory and determining specific parts as it pertains to their assigned region.
    • Prepare comprehensive technical data reports for Training and Engineering Department relating to equipment issues and present suggestions for improvements. 
    • Optional: In certain global areas, this role will be responsible for maintaining world class customer service for parts ordering, fulfilling & stocking levels within their region.


    Position Qualifications

    Education: High School Diploma or GED required, Preferred College Degree or Technical School.

    Experience: 2 years in a leadership role, with 5 years in a service position.

    • Microsoft Office skills (Word, Excel, Outlook, etc) 
    • Desirable: Professional course (business, engineering, mechanical). 


    Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

    • Customer Focus
    • Stress Management
    • Problem solving
    • Results oriented
    • Organization / Planning
    • Empowerment
    • Selecting Quality Talent


    Reasonable Accommodation Statement

    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities.


    The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

    Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

  • 1 Month Ago

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Account Manager
  • Metal Technologies Inc.
  • Auburn, IN FULL_TIME
  • Job Description and Responsibilities Who We Are: Metal Technologies is a premier metal casting company that uses modern technology and a highly productive workforce to produce the best quality product...
  • 22 Days Ago

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Account Manager
  • Landscape Maintenance, LLC
  • Fort Wayne, IN FULL_TIME
  • Account Manager is responsible for ensuring the successful operations of a portfolio of accounts including: Client Relations / Retention, Enhancement / New Contract Sales, Quality Control, Production ...
  • 24 Days Ago

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Account Manager
  • Power Distributing LLC
  • Fort Wayne, IN FULL_TIME
  • Job Title: Delivery and Sales Account Manager Department: Sales Reports To: District Manager FLSA Status: Exempt Travel: To, from and within assigned territory and in company assigned van/truck Fuel y...
  • 4 Days Ago

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Account Manager
  • Circle Logistics
  • Fort Wayne, IN FULL_TIME
  • Account Manager - Fort Wayne, IN Are you looking for a change of pace? Do you want the opportunity to grow your earning potential and develop a book of business? Break away from the mundane day to day...
  • 8 Days Ago

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Account Manager
  • Kemboi Financial Agency
  • Fort Wayne, IN FULL_TIME
  • Are you a top performer but you know you're not being paid like one? Maybe you're paid like one, but you're sacrificing precious time with your loved ones?Meron and Kemboi Financial Agency focuses on ...
  • 15 Days Ago

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0 Account Manager jobs found in Fort Wayne, IN area

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Account Manager
  • The Granite Shop
  • Fort Wayne, IN
  • This position is available at three locations: Fort Wayne, Warsaw, and Hamilton County, Indiana. Account Managers are re...
  • 3/29/2024 12:00:00 AM

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Accounting Manager
  • Windows, Doors & More Factory Store, Inc.
  • Fort Wayne, IN
  • Job Description Job Description We are seeking an Account Manager to assist with the Accounting Function at our 40-year ...
  • 3/29/2024 12:00:00 AM

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Accounting Manager
  • Ajulia Executive Search
  • Monroe, IN
  • Accounting Manager Manufacturing Industry Experience with ERP Systems. Manufacturing Cost Accounting Are you looking to ...
  • 3/29/2024 12:00:00 AM

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Account Manager Assistant
  • Stewart Brimner Peters & Cady Inc
  • Fort Wayne, IN
  • Job Description Job Description Our fast-growing independent insurance agencies in northeast Indiana is seeking an Accou...
  • 3/28/2024 12:00:00 AM

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Account Manager
  • The Granite Shop
  • Warsaw, IN
  • This position is available at three locations: Fort Wayne, Warsaw, and Hamilton County, Indiana. Account Managers are re...
  • 3/27/2024 12:00:00 AM

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National Account Manager - Chains
  • Parts Town
  • Fort Wayne, IN
  • Position at Parts Town National Account Manager See What We're All About As the fastest growing distributor of foodservi...
  • 3/26/2024 12:00:00 AM

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Dealer Account Manager
  • Hankey Group
  • Fort Wayne, IN
  • ** Dealer Account Manager** **Job Category****:** Sales **Requisition Number****:** DEALE04876 Showing 1 location **Job ...
  • 3/26/2024 12:00:00 AM

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Account Manager
  • Applied Innovation
  • Fort Wayne, IN
  • Job Description Job Description ABOUT US Applied Innovation is excited to celebrate 35 years of helping our customers gr...
  • 3/25/2024 12:00:00 AM

Fort Wayne is a city in the U.S. state of Indiana and the seat of Allen County, United States. Located in northeastern Indiana, the city is 18 miles (29 km) west of the Ohio border and 50 miles (80 km) south of the Michigan border. With a population of 253,691 in the 2010 census, it is the second-most populous city in Indiana after Indianapolis, and the 75th-most populous city in the United States. It is the principal city of the Fort Wayne metropolitan area, consisting of Allen, Wells, and Whitley counties, a combined population of 419,453 as of 2011. Fort Wayne is the cultural and economic c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Manager jobs
$55,526 to $77,325
Fort Wayne, Indiana area prices
were up 1.3% from a year ago

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