Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
ABOUT US
tms unites technology, marketing, and sourcing to drive transformational change for the world's leading brands. With 1,200 employees across 26 countries, we offer an impressive range of solutions - from inspiration and innovation to category management and delivery.
Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, we engage with over 110 million customers every single day for our clients, including Starbucks, T-Mobile, O2, McDonald's, and adidas.
Most importantly, we're a place where you can achieve great things, and be recognized as the best.
WHAT MATTERS THE MOST
Breakthrough, business-driving ideas come from extraordinary people with the freedom to be their most authentic selves at work. Authenticity and diversity are critical elements of our business. They can only be realized when we create access and equity for all. We foster a culture of inclusion and belonging and aspire to be ever-evolving.
tms is a place where brilliant people are better together. If you want your ideas to be heard and to contribute to a culture of inclusion and authenticity, bring us your voice! Visit us at tmsw.com.
WHY WE THINK YOU WILL LOVE THIS ROLE
The Director, Account Management will sit within our Global Merchandise Services (GMS) team. GMS helps brands bring their fan communities products that unleash badge-wearing potential, so the people who love them most can love them even more. Through reimagining products and merchandise, designing innovative industry-leading solutions, and developing in-demand products, we spark an emotion connection with customers and have a lasting impact on people, business, and the planet. We want you to be part of it!
The Director, Account Management is a passionate and collaborative leader who excels in program development, and organizational process. They work closely with key partners to enhance relationships and drive business growth. Their revenue-driven approach focuses on customer satisfaction and program efficiency by identifying growth opportunities and maintenance needs.
As a team manager, they possess a deep understanding of customer success principles and have a track record of successfully managing complex customer relationships in an enterprise environment. They excel at advancing opportunities while addressing any escalation needs. Their exceptional organization, problem-solving, prioritization, and communication skills enable them to build high-quality relationships and influence individuals at all levels of the organization.
The Director, Account Management is skilled in program and project management, applying best practices to manage multiple programs concurrently, even in ambiguous situations. They maintain composure, professionalism, and a bias toward action and results. Additionally, they foster camaraderie, alignment around common goals, and are adept at conflict resolution.
Overall, this candidate is a well-rounded and effective leader, dedicated to driving success in account management through their passion for product, process, and people.
WHAT YOU WILL BRING TO THE ORGANIZATION
SKILLS AND EXPERIENCE WE WOULD LIKE YOU TO HAVE
REPORTING
tms is committed to a diverse and inclusive workplace. tms is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact gmspeopleteam@tmsw.com.
The base pay range for this position is for a successful candidate within the state listed. The successful candidate's actual pay will be based on multiple factors, such as job-related knowledge, skills, qualifications, and experience. tms is a total rewards company, which includes rewards beyond base salary. At tms, full-time employees are eligible for an annual bonus, based on company and individual results. In addition, we offer a variety of employee benefits, personalized time off, holiday pay, dental, vision, 401(k), and much more.