Account Management Director jobs in Downey, CA

Account Management Director manages and develops sales plans for a team of account managers. Focuses on the long-term planning and selling of a variety of products, services, and/or solutions across multiple lines of business for a defined group of existing clients. Being an Account Management Director ensures that account managers meet the ongoing needs of clients and prospects while accomplishing individual revenue goals. May be personally responsible for managing major accounts. Additionally, Account Management Director sets sales targets and quotas and makes recommendations for product improvements or expanding sales channels. Typically requires a bachelor's degree. Typically reports to a director. The Account Management Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Account Management Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Area Director of Account Management
  • Kaiser Permanente
  • Burbank, CA OTHER
  • Job Summary:

    Directs the long-term strategic direction of sales and retention strategies for health insurance or workers compensation accounts in alignment with company-wide initiatives. Establishes best practices for utilizing resources, technology tools, and customer performance data (e.g., cost utilization, financial, clinical) to meet competitive revenue and growth targets. Oversees relationships with customers, consultants, brokers, and/or channel partners, ensuring that their overall needs are being met. Provides consultation to teams in developing recommendations to support health benefits strategy and offering. Represents the marketplace perspective to influence strategic direction and decision-making of senior leadership. Is accountable for Key Performance Indicators (KPIs) to drive the sustained growth and competitive position of KP in the market.

    Essential Responsibilities:

    • Prepares individuals for growth opportunities and advancement; builds internal collaborative networks for self and others. Solicits and acts on performance feedback; drives collaboration to set goals and provide open feedback and coaching to foster performance improvement. Demonstrates continuous learning; oversees the recruitment, selection, and development of talent; ensures performance management guidelines and expectations to achieve business needs. Stays up to date with organizational best practices, processes, benchmarks, and industry trends; shares best practices within and across teams. Motivates and empowers teams; maintains a highly skilled and engaged workforce by aligning resource plans with business objectives. Provides guidance when difficult decisions need to be made; creates opportunities for expanded scope of decision making and impact.

    • Oversees the operation of multiple units within a department by identifying member and operational needs; ensures the management of work assignment completion; translates business strategy into actionable business requirements; ensures products and/or services meet member requirements and expectations while aligning with organizational strategies. Gains cross-functional support for business plans and priorities; assumes responsibility for decision making; sets standards, measures progress, and fosters resolution of escalated issues. Communicates goals and objectives; analyzes resources, costs, and forecasts and incorporates them into business plans; prioritizes and distributes resources. Removes obstacles that impact performance; guides performance and develops contingency plans accordingly; ensures teams accomplish business objectives.

    • Manages experience customer and market turnaround by: establishing long-term strategic direction for team member communications with customers, consultants, brokers, and/or channels for contract, benefit/service, and renewal activities and resolve escalations when needed; serving as an expert on product knowledge and directing team members to educate customers, consultants, brokers, and/or channel partners, resolving any questions or concerns; setting best practices for building expertise in prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer and company-wide goals; managing team relationships with engagement team/specialist, and setting long-term strategic direction for engagement programs (e.g., member wellness); and setting long-term strategic direction for providing recommendations for new products, benefits/services offerings, and pricing models to address customer, consultant, broker, and/or channel needs.

    • Demonstrates commitment to KP sales and retention goals by: directing the team to meet or exceed challenging targets for retention and growth for accounts in the Book of Business; establishing company-wide Key Performance Indicators (KPIs), and monitoring progress using the Customer Relationship Management (CRM) platform; and directing the team in alignment with the sustained growth and competitive position of KP in the market.

    • Contributes to the execution of sales and renewals by: directing broad strategy for RFR processes, troubleshooting and resolving escalations when necessary; establishing and promoting best practices for teams sales and renewals including administration, negotiations, and presentations and rate product and benefit/service validation; directing teams across the organizations to ensure that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and providing consultation across organizations to develop and implement highly advanced strategies for cross-sell and upsell opportunities to increase growth and retention.

    • Supports internal and external communication by: directing teams across organizations to collaborate on account strategy, and ensuring alignment with company-wide long-term objectives; directing the flow of information across the company to advance and ensure deadlines and objectives are met; providing consultation to teams developing highly advanced recommendations for customer channels on all aspects of health benefits/services strategy and offering; and representing the marketplace perspective to influence strategic direction and decision-making of senior leadership.
  • 4 Days Ago

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Interim Program Director - Full-Time
  • Watermark Retirement Communities Account
  • Los Angeles, CA FULL_TIME
  • Watermark Retirement Communities has been a leader in the senior housing industry for over 30 years, and our commitment to a strong, positive culture is a significant part of how we achieve that indus...
  • 23 Days Ago

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Director, Account Management (Theaters and Residencies)
  • AXS
  • Los Angeles, CA FULL_TIME
  • AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...
  • 4 Days Ago

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Director of Account Management, Home Services
  • Scorpion
  • Valencia, CA FULL_TIME
  • About UsScorpion is the leading provider of technology and services helping local businesses thrive. We do this by helping customers understand local market dynamics, make the most of their marketing,...
  • 8 Days Ago

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Sr. Director, Account Management - Stadiums and Arenas (LA)
  • AXS
  • Los Angeles, CA FULL_TIME
  • AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the mos...
  • 6 Days Ago

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Nurse Director of Quality Management
  • Clinical Management Consultants
  • Los Angeles, CA FULL_TIME
  • An exciting opportunity with an award-winning, Magnet Designated Hospital has just become available for Nurse Director of Quality Management. This is a great chance to lead a highly-skilled team and j...
  • 6 Days Ago

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0 Account Management Director jobs found in Downey, CA area

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Sales Director
  • American Meat Companies
  • Pico Rivera, CA
  • We are seeking a highly motivated and experienced Sales Director to lead our sales team. The Director of Sales is primar...
  • 4/18/2024 12:00:00 AM

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Head of Business Development
  • Confidential
  • Los Angeles, CA
  • Head of Business Development About the Company Well-established contract development and manufacturing company Industry ...
  • 4/18/2024 12:00:00 AM

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Director of Business Development
  • Universal Logistics Holdings, Inc.
  • Compton, CA
  • Introduction Universal Intermodal Services is currently seeking a Director of Business Development for our terminal in C...
  • 4/17/2024 12:00:00 AM

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HVAC Service Sales Development Rep
  • Johnson Controls International
  • Cypress, CA
  • Build your best future with the Johnson Controls team As a global leader in smart, healthy and sustainable buildings, ou...
  • 4/17/2024 12:00:00 AM

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Sales Director
  • American Meat Companies
  • Pico Rivera, CA
  • We are seeking a highly motivated and experienced Sales Director to lead our sales team. The Director of Sales is primar...
  • 4/16/2024 12:00:00 AM

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Director of Business Development
  • Universal Logistics Holdings Inc.
  • Compton, CA
  • Introduction Universal Intermodal Services is currently seeking a Director of Business Development for our terminal in C...
  • 4/16/2024 12:00:00 AM

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Director of Sales Marketing
  • Evolution Hospitality
  • Long Beach, CA
  • We are searching for a dynamic Director of Sales & Marketing for the iconic Queen Mary in Long Beach, California. Theres...
  • 4/16/2024 12:00:00 AM

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Controller
  • IEC CORP GROUP
  • Irvine, CA
  • Job Details Job Location California Irvine IEC - Irvine, CA Salary Range $120,000.00 - $160,000.00 Salary/year Descripti...
  • 4/15/2024 12:00:00 AM

Downey is a city located in southeast Los Angeles County, California, United States, 13 mi (21 km) southeast of downtown Los Angeles. It is considered part of the Gateway Cities. The city is the birthplace of the Apollo space program. It is also the home of the oldest still operational McDonald's restaurant in the world. As of the 2010 census, the city had a total population of 111,779. According to the United States Census Bureau, the city has a total area of 12.6 square miles (33 km2). 12.4 square miles (32 km2) of it is land and 0.2 square miles (0.52 km2) of it (1.27%) is water. The cities...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Account Management Director jobs
$183,823 to $271,346
Downey, California area prices
were up 3.2% from a year ago

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The traditional approach to managing a group of account managers includes a lot of communication between team members.
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Are you working as a Director Of Account Management? Help us rate Director Of Account Management as a Career.
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A key part of your account management process must be establishing performance targets and metrics for each customer.
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