Academic Advising Director directs the academic advising department, its processes, and its advisors. Works closely with academic advisors to ensure that a proactive and high-quality approach is taken with all students advising needs. Being an Academic Advising Director assists Dean or Associate Dean in the preparation and implementation of department wide goals, procedures, and controls. Analyzes existing goals and programs and recommends improvements. Additionally, Academic Advising Director requires a bachelor's degree. Typically reports to the associate dean. The Academic Advising Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. To be an Academic Advising Director typically requires 5 years experience in the related area as an individual contributor. 1 to 3 years supervisory experience may be required. (Copyright 2024 Salary.com)
As part of a broad initiative to support talented and motivated first-generation and/or limited-income (FLI) students, the Success Coaching Program in Academic Advising (SCAA) was established at Johns Hopkins University in 2019. The SCAA team is comprised of Academic Advisor/Success Coaches (AA/SCs), utilizing an appreciative, strengths-based advising model to increase retention, completion, engagement, satisfaction, and social mobility among FLI students. In their role, AA/SCs assist students with all academic advising-related duties (e.g., course registration, academic strategies, selecting majors and minors, and developing post-graduation plans and troubleshooting academic problems, monitoring academic progress and academic standing, advising on policies and procedures) and support each student with success coaching focused on the student's academic and professional interests as well as their overall well-being.
We are recruiting for a Triage Specialist(s) for Success Coaching Program in Academic Advising. The primary duties of the Triage Specialist(s) for SCAA will be to support the retention and academic persistence of high-priority FLI students in SCAA by tracking and resolving pending student service-related inquiries, referrals, and processes. As a point of contact between the student, the student's AA/SC, and in collaboration with student service-related offices (e.g., student accounts, student financial services, Student Enrollment and Account Management (SEAM), Student Disability Services, and other similar offices). Triage Specialists for SCAA will advocate for high-priority FLI student needs and concerns by serving as a liaison between Academic Advisors/Success Coaches, their students, and relevant offices providing university student services (e.g., student accounts, student financial services, Student Enrollment and Account Management (SEAM), Student Disability Services, and other similar offices).
Triage Specialists will work with high-priority FLI students enrolled in the Krieger School of Arts & Sciences and in the Whiting School of Engineering. The Triage Specialist(s) will report to the Senior Director of SCAA. The position is currently hybrid, requiring 3 days in the office and 2 days working from home.
Specific Duties & Responsibilities
Knowledge, Skills, & Abilities
Classified Title: Student Life Administrator
Job Posting Title (Working Title): Triage Specialist, Success Coaching Program in Academic Advising
Role/Level/Range: ACRP/04/MC
Starting Salary Range: $47,500 - $83,300 Annually ($70,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Mon - Fri / 8:30am - 05:00pm
Exempt Status: Exempt
Location: Hybrid/Homewood Campus
Department name: Center for Student Success
Personnel area: University Student Services