ATM Manager (Service & Operations) is responsible for managing and maintaining efficient ATM operational processes. Accountable for service quality, network marketing, and scheduling cash balancing and replenishing services. Being an ATM Manager (Service & Operations) responds to and resolves customer issues. Manages projects to increase usage, reduce operating costs, and decrease fraud and risk exposure. Additionally, ATM Manager (Service & Operations) coordinates repairs and upgrades with vendors or service providers. Requires a bachelor's degree. Typically reports to a director. The ATM Manager (Service & Operations) manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an ATM Manager (Service & Operations) typically requires 5 years experience in the related area as an individual contributor. 1-3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer service.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any issues or concerns
- Perform data entry tasks to update customer accounts and maintain accurate records
- Make outbound calls to follow up on customer inquiries or provide additional information as needed
- Identify opportunities to upsell or cross-sell products and services to customers
- Collaborate with other team members to ensure customer satisfaction and achieve sales targets
- Handle customer complaints or escalations with empathy and find appropriate solutions
- Maintain a high level of knowledge about company products, policies, and procedures
Skills:
- Excellent phone etiquette and strong communication skills
- Proficient in data entry and computer skills
- Ability to work effectively in a team environment
- Strong problem-solving skills and ability to think quickly on your feet
- Previous experience in customer service or sales is preferred
- Bilingual or multilingual abilities are a plus, especially in English
Join our team of dedicated professionals who are committed to providing exceptional customer service. Apply today to become a Customer Service Representative!
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
People with a criminal record are encouraged to apply
Ability to Relocate:
Work Location: In person