ATM Manager (Functionality) is responsible for overall strategy of the functionality of bank's ATM network. Manages network relationships and oversees transaction routing. Being an ATM Manager (Functionality) is responsible for developing deposit growth opportunities for the bank. Handles complex customer transactions. Additionally, ATM Manager (Functionality) ensures that the bank policies meet federal, state, and regulatory guidelines. Keeps abreast of new and upgraded functionalities, determines business needs, and manages the upgrade projects through implementation. Requires a bachelor's degree. Typically reports to top management. The ATM Manager (Functionality) typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an ATM Manager (Functionality) typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Description
Job Description
We seek a skilled Call Center Manager to supervise daily operations and personnel, aiming for maximum efficiency and cost-effectiveness.
You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.
An excellent call center manager must be organized, reliable, and results-driven. They must also have a practical mind to solve problems on the spot, see the big picture, and make improvements.
As a call center manager, you must also have excellent customer service and communication skills.
The goal is to do everything possible to attain goals and achieve great results for our company.
Salary - $50K-55K
Responsibilities
Develop objectives for the call center’s day-to-day activities.
Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.).
Collect and analyze call center statistics (costs, customer service metrics, etc.).
Assume responsibility for budgeting and tracking expenses.
Hire, coach, and provide training to personnel to maintain high customer service standards.
Monitor and improve ordering, telephone handling, and other procedures.
Evaluate performance with key metrics (accuracy, call-waiting time, etc.).
Prepare reports for different departments or upper management.
Requirements and skills
Proven experience as a call center manager or similar position.
Experience in process improvement.
Experience in customer service is required.
Knowledge of performance evaluation and customer service metrics.
Solid understanding of reporting and budgeting procedures.
Proficient in MS Office and call center equipment / software programs.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership skills with a problem-solving ability.
Positive and patient.
A high school diploma or equivalent and / or a higher degree in a relevant discipline will be appreciated.
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0 ATM Manager (Functionality) jobs found in Cincinnati, OH area