The Manager's Guide to the Release Manager (Services) Role
This Manager's Guide includes:
The complete set of 33 Competencies expected from the role
Interview questions for determining a candidate's skill level in each of 33
Coaching tips for helping incumbent to advance their skills in each of the 33
Development goals to help measure incumbents' progress in each of the 33
Recommended resources for progressing education in each of the 33
Roles and Responsibilites
The primary responsibility of the Release Manager (Services) is development, implementation and management of business aligned IT services and service level management.
The Release Manager (Services) plans and oversees roll-outs for new and changed service software and associated hardware or documentation. Ensures quality within the production environment through a managed rollout of new versions within the managed infrastructure.
The Release Manager (Services) typically serves as member of first line management and is considered a senior professional within the organization. As such, the Release Manager (Services) provides team or technical supervision. The organization will depend on this person's expertise and experience with complex technical activities. The Release Manager (Services) generally is responsible for project management and consulting.
Release Manager (Services) Job Responsibilities
The Release Manager (Services) generally has the following
Organizes and chairs release readiness reviews and posts implementation reviews. Plans and oversees the implementation of software and related hardware for test and acceptance environments.
Reviews functional and operational performance in adhering to customer requirements. Monitors integration testing activities throughout each phase of release processes.
Creates, maintains, and oversees the utilization of policies and procedures for configuring and rolling out new releases and associated technical and non-technical considerations.
Manages the packaging, testing, documentation, and distribution life cycle. Ensures releases are traceable, secure, tested and authorized.
Release Manager (Services) Competencies
The complete Release Manager (Services) Manager's Guide
includes the 33
key competencies expected of Release Manager (Services). The report defines each Competency
in detail. The report also explains what level of proficiency Release Manager (Services)
should have in that Competency, as well as how important that Competency is to performing
the role well.
Among the 33 Competencies for Release Manager (Services) is...
You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Application Testing competency. The Release Manager (Services) is expected to demonstrate Extensive experience in the Application Testing competency. To demonstrate Extensive experience in the Application Testing competency, one should demonstrate knowledge of and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.
Supervises the testing of applications at various stages throughout the development process.
Designs application tests to ensure adherence to functional and quality requirements.
Judges key issues and considerations for testing client/server and web-based applications.
Estimates time, effort and resources required for thorough testing.
Interprets considerations for selecting an optimal testing environment for specific applications.
Creates test scenarios that ensure all error handling processes perform as expected.