Release Manager (Services) Skills & Competencies

Sample Manager's Guide: Release Manager (Services)

The Manager's Guide to the Release Manager (Services) Role

This Manager's Guide includes:

  • The complete set of 33 Competencies expected from the role
  • 144 Interview questions for determining a candidate's skill level in each of 33 Competencies
  • 148 Coaching tips for helping incumbent to advance their skills in each of the 33 Competencies
  • 143 Development goals to help measure incumbents' progress in each of the 33 Competencies
  • 369 Recommended resources for progressing education in each of the 33 Competencies
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Roles and Responsibilites

The primary responsibility of the Release Manager (Services) is development, implementation and management of business aligned IT services and service level management.

The Release Manager (Services) plans and oversees roll-outs for new and changed service software and associated hardware or documentation. Ensures quality within the production environment through a managed rollout of new versions within the managed infrastructure. .. purchase to view all

Organizational Role

The Release Manager (Services) typically serves as member of first line management and is considered a senior professional within the organization. As such, the Release Manager (Services) provides team or technical supervision. The organization will depend on this person's expertise and experience with complex technical activities. The Release Manager (Services) generally is responsible for project management and consulting. .. purchase to view all

Release Manager (Services) Job Responsibilities

The Release Manager (Services) generally has the following responsibilities:

  • Organizes and chairs release readiness reviews and posts implementation reviews. Plans and oversees the implementation of software and related hardware for test and acceptance environments.
  • Reviews functional and operational performance in adhering to customer requirements. Monitors integration testing activities throughout each phase of release processes.
  • Creates, maintains, and oversees the utilization of policies and procedures for configuring and rolling out new releases and associated technical and non-technical considerations.
  • Manages the packaging, testing, documentation, and distribution life cycle. Ensures releases are traceable, secure, tested and authorized. .. purchase to view all

Release Manager (Services) Competencies

The complete Release Manager (Services) Manager's Guide includes the 33 key competencies expected of Release Manager (Services). The report defines each Competency in detail. The report also explains what level of proficiency Release Manager (Services) should have in that Competency, as well as how important that Competency is to performing the role well.

Among the 33 Competencies for Release Manager (Services) is... purchase to view all

Application Testing

You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Application Testing competency. The Release Manager (Services) is expected to demonstrate Extensive experience in the Application Testing competency. To demonstrate Extensive experience in the Application Testing competency, one should demonstrate knowledge of application testing and ability to design, plan and execute application testing strategies and tactics to ensure software quality throughout all stages of application development.

  • Supervises the testing of applications at various stages throughout the development process.
  • Designs application tests to ensure adherence to functional and quality requirements.
  • Discusses key issues and considerations for testing client/server and web-based applications.
  • Estimates time, effort and resources required for thorough testing.
  • Explains considerations for selecting optimal testing environment for specific applications.
  • Creates test scenarios that ensure all error handling processes perform as expected. .. purchase to view all

IT Services Management Skills & Competencies

Available Manager's Guides for IT Services Management Roles