The Manager's Guide to the Implementation Consultant - ERP Role
This Manager's Guide includes:
The complete set of 26 Competencies expected from the role
Interview questions for determining a candidate's skill level in each of 26
Coaching tips for helping incumbent to advance their skills in each of the 26
Development goals to help measure incumbents' progress in each of the 26
Recommended resources for progressing education in each of the 26
Roles and Responsibilites
The primary responsibility of the Implementation Consultant - ERP is business analysis, application design, development, integration and delivery and application maintenance and support function for customer relationship management applications and systems.
The Implementation Consultant - ERP provides technical professional services for the development and implementation of assigned ERP projects.
The Implementation Consultant - ERP typically serves as member of first line management and is considered a senior professional within the organization. As such, the Implementation Consultant - ERP provides team or technical supervision. The organization will depend on this person's expertise and experience with complex technical activities. The Implementation Consultant - ERP generally is responsible for project management and consulting.
The Implementation Consultant - ERP generally has the following
Analyzes client requirements and organizational working processes to generate ERP configuration specifications.
Sets up and configures ERP modules and integrates them within the organizational platform.
Conducts data mapping processes and imports processes into ERP modules and the overall platform.
Performs ERP software quality and performance reviews; delivers application training sessions to clients.
Implementation Consultant - ERP Competencies
The complete Implementation Consultant - ERP Manager's Guide
includes the 26
key competencies expected of Implementation Consultant - ERP. The report defines each Competency
in detail. The report also explains what level of proficiency Implementation Consultant - ERP
should have in that Competency, as well as how important that Competency is to performing
the role well.
Among the 26 Competencies for Implementation Consultant - ERP is...
Consulting Process & Tools
You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Consulting Process & Tools competency. The Implementation Consultant - ERP is expected to demonstrate Extensive experience in the Consulting Process & Tools competency. To demonstrate Extensive experience in the Consulting Process & Tools competency, one should demonstrate knowledge and ability with a consulting process, associated tools and techniques This person should have the includes activities from sales through planning, research and analysis, solution and recommendation development, follow-on support and disengagement management.
Effectively manages projects ensuring objectives, deadlines, budgets are met by team members.
Identifies, quantifies and manages issues impacting on project delivery.
Monitors and measures client satisfaction, ensuring quality of own deliverables and those of team.
Works with client to determine handover process to ensure skills transfer, sustainability of results and appropriate knowledge capture.
Selects and uses appropriate diagnostic tools, methods and techniques and actively seeks out new and appropriate tools.
Applies knowledge, tools and technical expertise as evidenced by the creation of noted value to clients, that is tailored to their specific needs.