The Manager's Guide to the Senior IT Generalist Role
This Manager's Guide includes:
The complete set of 42 Competencies expected from the role
Interview questions for determining a candidate's skill level in each of 42
Coaching tips for helping incumbent to advance their skills in each of the 42
Development goals to help measure incumbents' progress in each of the 42
Recommended resources for progressing education in each of the 42
Roles and Responsibilites
The primary responsibility of the Senior IT Generalist is internal or external customer service and relationship management, first line of support, desktop technology support and help desk, site support functions.
The Senior IT Generalist designs, develops and enforces instillation and maintenance standards on software/hardware applications and network systems.
The Senior IT Generalist typically serves as member of management and is considered a senior level consulting within the organization. As such, the Senior IT Generalist provides functional, technical or process leadership. The organization will depend on this person's management of multiple teams. The Senior IT Generalist generally is responsible for high complexity and ambiguity. As such, the Senior IT Generalist provides tactical responsibilities.
Senior IT Generalist Job Responsibilities
The Senior IT Generalist generally has the following
Leads in the selection, installation and administration of hardware, software and network components.
Consults on programming and administration for local applications and databases.
Designs, plans, installs, debugs and troubleshoots operations support and automation systems, systems software, hardware applications and support products.
Installs, evaluates and applies software and application updates; ensures backup and recovery capabilities.
Senior IT Generalist Competencies
The complete Senior IT Generalist Manager's Guide
includes the 42
key competencies expected of Senior IT Generalist . The report defines each Competency
in detail. The report also explains what level of proficiency Senior IT Generalist
should have in that Competency, as well as how important that Competency is to performing
the role well.
Among the 42 Competencies for Senior IT Generalist is...
Application Delivery Process
You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Application Delivery Process competency. The Senior IT Generalist is expected to demonstrate Extensive experience in the Application Delivery Process competency. To demonstrate Extensive experience in the Application Delivery Process competency, one should demonstrate knowledge of and ability to utilize major tasks, deliverables, and formal application delivery methodologies to deliver new or enhanced applications.
Performs all major development and delivery phases and activities.
Supervises the full spectrum of delivery activities on multiple development projects.
Contrasts the benefits, drawbacks and appropriateness of different methodologies.
Utilizes industry experience and benchmarks to evaluate the effectiveness of methodologies applied during the application delivery process.
Oversees the development of best practices documentation for all major activities and tasks.
Evaluates the relative criticality, risk and potential reward of each and all major tasks.