Senior IT Generalist Skills & Competencies

Sample Manager's Guide: Senior IT Generalist

The Manager's Guide to the Senior IT Generalist Role

This Manager's Guide includes:

  • The complete set of 42 Competencies expected from the role
  • 183 Interview questions for determining a candidate's skill level in each of 42 Competencies
  • 192 Coaching tips for helping incumbent to advance their skills in each of the 42 Competencies
  • 178 Development goals to help measure incumbents' progress in each of the 42 Competencies
  • 477 Recommended resources for progressing education in each of the 42 Competencies
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Roles and Responsibilites

The primary responsibility of the Senior IT Generalist is internal or external customer service and relationship management, first line of support, desktop technology support and help desk, site support functions.

The Senior IT Generalist designs, develops and enforces instillation and maintenance standards on software/hardware applications and network systems. .. purchase to view all

Organizational Role

The Senior IT Generalist typically serves as member of management and is considered a senior level consulting within the organization. As such, the Senior IT Generalist provides functional, technical or process leadership. The organization will depend on this person's management of multiple teams. The Senior IT Generalist generally is responsible for high complexity and ambiguity. As such, the Senior IT Generalist provides tactical responsibilities. .. purchase to view all

Senior IT Generalist Job Responsibilities

The Senior IT Generalist generally has the following responsibilities:

  • Leads in the selection, installation and administration of hardware, software and network components.
  • Consults on programming and administration for local applications and databases.
  • Designs, plans, installs, debugs and troubleshoots operations support and automation systems, systems software, hardware applications and support products.
  • Installs, evaluates and applies software and application updates; ensures backup and recovery capabilities. .. purchase to view all

Senior IT Generalist Competencies

The complete Senior IT Generalist Manager's Guide includes the 42 key competencies expected of Senior IT Generalist . The report defines each Competency in detail. The report also explains what level of proficiency Senior IT Generalist should have in that Competency, as well as how important that Competency is to performing the role well.

Among the 42 Competencies for Senior IT Generalist is... purchase to view all

Application Delivery Process

You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Application Delivery Process competency. The Senior IT Generalist is expected to demonstrate Extensive experience in the Application Delivery Process competency. To demonstrate Extensive experience in the Application Delivery Process competency, one should demonstrate knowledge of major tasks, deliverables, and formal application delivery methodologies This person should have the ability to utilize these in order to deliver new or enhanced applications.

  • Performs all major development and delivery phases and activities.
  • Supervises the full spectrum of delivery activities on multiple development projects.
  • Contrasts benefits, drawbacks and appropriateness of different methodologies.
  • Utilizes industry experience and benchmarks to evaluate methodology effectiveness.
  • Oversees development of best practices documentation for all major activities and tasks.
  • Evaluates the relative criticality, risk and potential reward of each and all major tasks. .. purchase to view all

Business Unit/Customer Support Skills & Competencies

Available Manager's Guides for Business Unit/Customer Support Roles