The Manager's Guide to the Administration Manager Role
This Manager's Guide includes:
The complete set of 29 Competencies expected from the role
Interview questions for determining a candidate's skill level in each of 29
Coaching tips for helping incumbent to advance their skills in each of the 29
Development goals to help measure incumbents' progress in each of the 29
Recommended resources for progressing education in each of the 29
Roles and Responsibilites
The primary responsibility of the Administration Manager is office and administrative support, library services, facilities, mail, and physical asset management functions.
The Administration Manager manages all aspects of administrative support functions for large or multiple offices or departments.
The Administration Manager typically serves as member of management and is considered a senior level consulting within the organization. As such, the Administration Manager provides functional, technical or process leadership. The organization will depend on this person's management of multiple teams. The Administration Manager generally is responsible for high complexity and ambiguity. As such, the Administration Manager provides tactical responsibilities.
Administration Manager Job Responsibilities
The Administration Manager generally has the following
Plans, develops, organizes, implements and directs the organization's administrative function and performance.
Provides effective solutions to administrative business challenges.
Provides analyses of budgets, project proposals, and business trends in multiple administration areas.
Participates in development of tactical plans and programs for the organization.
Administration Manager Competencies
The complete Administration Manager Manager's Guide
includes the 29
key competencies expected of Administration Manager. The report defines each Competency
in detail. The report also explains what level of proficiency Administration Manager
should have in that Competency, as well as how important that Competency is to performing
the role well.
Among the 29 Competencies for Administration Manager is...
You may observe several behaviors in a person that could be strong indicators of his or her capabilities in the Calendaring competency. The Administration Manager is expected to demonstrate Extensive experience in the Calendaring competency. To demonstrate Extensive experience in the Calendaring competency, one should demonstrate knowledge of and ability to use office electronic calendaring software and capabilities.
Helps others understand the wide range of functions available with calendaring software.
Creates multi-level and repeating tasks for self and others.
Adds notes, attachments or reminders to tasks or appointments for self and others.
Prints using varied and complex setup, designs and page combinations.
Manages multiple calendars using features such as 'show through' and adding tabs.
Compares and contrasts functionality among different releases.